Tiara Evans

Garden City,MI

Summary

Customer Service Representative with a proven track record of delivering exceptional support and resolving inquiries effectively. Expertise in communication and problem-solving has led to significant improvements in customer satisfaction and loyalty. Strong commitment to team performance enhancement through sharing best practices in customer service operations.

Overview

years of professional experience

Work History

Member Service Specialist

Health Equity And Leadership Conference

Garden City, MI

10.2021 - Current

Provided high-level customer service by responding to inquiries via phone, email, and chat, ensuring satisfaction and resolving issues promptly.
Processed credit card transactions, assisted with account management, and explained billing statements to customers.
Resolved customer complaints related to transactions, fraud, and account issues, ensuring compliance with company policies and procedures.
Maintained detailed records of customer interactions and transaction histories for future reference.
Worked flexible hours, including overnight shifts, ensuring that customers were served without interruption.
Utilized CRM software to track customer interactions and follow-up actions, improving customer retention and satisfaction.

Guest Service Representative

Target

Plymouth, MI

07.2016 - 01.2020

Delivered high-quality customer service, greeting customers and providing product recommendations.
Handled customer transactions, returns, and exchanges efficiently, ensuring a smooth experience for each customer.
Worked evening and overnight shifts, maintaining a positive attitude and excellent service quality during off-hours.
Assisted with inventory management and maintained product knowledge to enhance the customer shopping experience

Education

Associate of Science - Business Administration

Henry Ford College

Dearborn, MI

06-2017

Skills

Customer Service Excellence: Skilled at handling customer inquiries, resolving issues, and providing personalized support
Financial Knowledge: Familiar with credit card products, transactions, and account management
Problem Resolution: Proficient in troubleshooting and resolving customer complaints efficiently and professionally
Communication Skills: Clear and concise communication, both verbal and written, with an emphasis on empathy and active listening

Time Management: Ability to prioritize and manage workload in a fast-paced environment, especially during night shifts
Technical Proficiency: Comfortable using customer service software, CRM tools, and basic office applications
Adaptability: Flexible and dependable, able to work overnight shifts and adjust to dynamic customer needs

Languages

English

Full Professional

French

Limited

Timeline