Tiara Fuller
Philadelphia,PA
Summary
Dynamic Patient Navigator at Jefferson Health System with expertise in mental health support and crisis intervention. Proven ability to advocate for patient needs and enhance care coordination. Skilled in clinical documentation and fostering resilience among patients, ensuring a supportive environment for recovery and growth. Committed to delivering exceptional service and promoting patient safety.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Navigator
Jefferson Health System
Philadelphia, Philadelphia
05.2025 - Current
- Coordinated patient appointments and follow-ups within Jefferson Health System.
- Advocated for patient needs to healthcare professionals to ensure comprehensive care.
- Provided emotional support to patients during treatment processes, fostering resilience.
- Assisted patients in navigating insurance and financial assistance options effectively.
- Managed patient records using electronic health record systems for accuracy.
- Developed community resources including mental health services and substance abuse treatment.
Counselor
Renfrew Centers
Philadelphia, Pennsylvania
05.2024 - Current
- Delivered crisis intervention and support during emergency situations as needed.
- Educated clients on effective coping strategies for stress management.
- Maintained accurate case records to ensure compliance with regulations.
- Developed therapeutic group activities that promoted emotional well-being.
- Created a safe and supportive environment conducive to learning for all students.
- Monitored daily activities of clients, responding appropriately to their needs.
Behavioral Health Associate
Jefferson Hospital
Philadelphia, PA
01.2021 - 07.2024
- Maintained confidentiality standards when discussing patient information with colleagues and agencies.
- Educated clients on mental health topics, including self-care, relapse prevention, and stress management.
- Delivered psychoeducation on coping skills and symptom management strategies.
- Provided assistance with daily living activities, such as bathing, dressing, and grooming.
- Performed vital sign assessments, including blood pressure and temperature checks.
- Observed patients for physical and emotional changes, reporting findings to medical staff promptly.
- Fostered positive patient relationships through effective communication and personalized service.
Behavioral Health Technician
Kirkbride Center
Philadelphia, PA
10.2019 - 12.2022
- Provided emotional support to clients and patients dealing with difficult situations.
- Monitored patient safety in all areas of the facility.
- Documented behavioral incidents to keep accurate records.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Completed daily client rounds and tracked client movements.
- Documented patient behavior, interventions completed and patient response to interventions.
Substance Abuse Counselor
Wedge Recovery Centers
Philadelphia, PA
09.2019 - 01.2021
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Ensured that all clinical documentation met state regulations and standards of practice.
- Collaborated with other healthcare professionals to ensure effective patient care.
- Assessed clients to determine individual needs and developed treatment plans accordingly.
- Referred clients to appropriate outside agencies when necessary.
- Facilitated psycho-educational groups on topics such as relapse prevention, anger management, and communication skills.
- Supported and counseled clients with drug and alcohol addiction.
Mental Health Technician
Brooke Glen Behavioral Hospital
Philadelphia, PA
02.2018 - 05.2019
- Engaged clients in therapeutic groups to promote coping skills, education, and life skills.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Developed positive relationships with patients while maintaining professional boundaries.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Tracked client movement on and off unit by documenting times and destinations.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Supervised visitors entering the facility according to established security protocols.
Residential Mentor
Shelterwood Academy
Independence, MO
05.2018 - 09.2018
- Served as positive role model for diverse group of individuals.
- Worked with residents to develop meal preparation and cleaning skills.
- Supported emotional development among youths by encouraging them to express their feelings openly and constructively.
- Enforced rules and regulations of residence while maintaining a safe and secure living environment.
- Assisted in creating an environment that was respectful, supportive, and conducive to learning.
- Participated in regular team meetings with staff members from various departments within organization.
Therapeutic Support Staff Member
Northeast Treatment Center
Philadelphia, PA
08.2016 - 05.2018
- Supported individuals one-on-one in line with treatment plan and individual emotional needs.
- Monitored client behavior, documented progress, and reported changes to supervisor.
- Documented client behaviors and functional levels for treatment team members.
- Encouraged positive interactions among all participants in therapeutic groups or individual counseling sessions.
- Provided emotional support and guidance to children with mental health issues.
Education
Bachelor of Science - Psychology
West Chester University of Pennsylvania
West Chester, PA05-2017
High School Diploma -
Parkway Northwest
Philadelphia, PA06-2012
Skills
- Mental health support
- Behavior modification
- Patient safety management
- Medical terminology knowledge
- Clinical documentation
- Customer service excellence
- Crisis intervention
- De-escalation techniques
Certification
- BSL CPR
Timeline
Patient Navigator
Jefferson Health System
05.2025 - Current
Counselor
Renfrew Centers
05.2024 - Current
Behavioral Health Associate
Jefferson Hospital
01.2021 - 07.2024
Behavioral Health Technician
Kirkbride Center
10.2019 - 12.2022
Substance Abuse Counselor
Wedge Recovery Centers
09.2019 - 01.2021
Residential Mentor
Shelterwood Academy
05.2018 - 09.2018
Mental Health Technician
Brooke Glen Behavioral Hospital
02.2018 - 05.2019
Therapeutic Support Staff Member
Northeast Treatment Center
08.2016 - 05.2018
Bachelor of Science - Psychology
West Chester University of Pennsylvania
High School Diploma -
Parkway Northwest
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