Tiara Garrett
Glastonbury
Summary
Highly motivated team player with a desire to serve others. Excellent organizational and communication abilities, as well as the ability to provide personalized guidance and support. Develop strong relationships with students, parents, and coworkers. Committed to delivering culturally appropriate support that meets students' unique needs. Maintain a patient tone in order to create an environment in which students feel comfortable asking questions and learning new topics.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Allied Community Resources
06.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Customer Service Rep
Sykes Enterprises, Incorporated
09.2021 - 01.2022
- Identify and implement new strategies to improve customer satisfaction and retention rates
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Personal Care Assistant
Always Caring Home Care
10.2019 - 07.2020
- Providing emotional support and companionship to clients
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Cashier
Howley Bread Group
01.2019 - 03.2020
- Maintain a clean and organized work area to ensure a positive and efficient customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Sales Associate
Marshalls
09.2017 - 08.2018
- Conduct daily store walk-throughs to ensure merchandise is properly displayed and organized
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Receptionist
Hartford Public Schools
06.2016 - 08.2016
- Manage the reception area and ensure it is clean, organized, and presentable at all times to create a positive first impression for visitors and staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associates - Criminal Justice
Goodwin College
East Hartford, CTHigh school diploma -
University High School
Hartford, CT06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Classroom support
- Emotional Support
- Special Education Knowledge
- Data Collection
Certification
- 10/01/19, PRESENT, PCA
- 2023, ОСТ, 2024, PMT
- 10/01/23, 10/01/25, CPR/ FIRST AID
Timeline
Direct Support Professional
Allied Community Resources
06.2024 - Current
Customer Service Rep
Sykes Enterprises, Incorporated
09.2021 - 01.2022
Personal Care Assistant
Always Caring Home Care
10.2019 - 07.2020
Cashier
Howley Bread Group
01.2019 - 03.2020
Sales Associate
Marshalls
09.2017 - 08.2018
Receptionist
Hartford Public Schools
06.2016 - 08.2016
High school diploma -
University High School
Associates - Criminal Justice
Goodwin College
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