Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiara Henderson

Navasota,TX

Summary

To secure a position as an Eligibility Specialist-Childcare Services by utilizing skills and training with the opportunity for professional growth. Energetic and compassionate with knack for leadership and organization. Deep understanding of operations management and adept at team coordination and conflict resolution. Capable of driving positive outcomes and fostering collaborative environment. Offering strong foundation in leadership and organizational skills, eager to learn and develop in dynamic environment. Brings solid understanding of operational procedures and effective team management. Ready to use and develop conflict resolution and customer service skills in an Eligibility Specialist position. Knowledgeable [Eligibility Specialist with robust background in managing daily operations and overseeing staff to ensure smooth and efficient functioning. Successfully implemented process improvements that enhanced customer satisfaction and operational efficiency. Demonstrated strong leadership and problem-solving skills, adept at fostering team collaboration and maintaining high service standards. Experienced with managing center operations and ensuring efficient workflow. Utilizes strategic planning and team leadership to optimize performance and service quality. Track record of enhancing customer satisfaction and operational efficiency through problem-solving and process improvements.

Overview

9
9
years of professional experience

Work History

Center Manager

Nova Medical Centers
01.2021 - Current
  • Oversaw the recruitment and hiring processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
  • Managed work and performance of about 10 employees
  • Managed approximately 30-40 incoming calls, emails and faxes per day from patient and insurances

Medical Assistant

Nova Medical Centers
04.2019 - 01.2021
  • Worked as a Medical Assistant for two years- assisted doctor with patient care, scheduled patients, took vital signs
  • Performed lab draws, setup room for doctor to perform procedures, perform injury care and DOT physicals
  • Transport patients to and from appointments
  • Assisted over 40-50 patients a day with employment services
  • Scheduled over 20 patient a day for the doctor and physical therapist

Correctional Clinical Associate

University of Texas Medical Branch
01.2016 - 12.2018
  • Worked as a Correctional Clinical Associate- schedule medical appointments through Electronic Medical Records for 20 to 30 offenders, processing provider orders and clinical notes, schedule specialty clinic appointments for Digital Medical Services & offsite transfers, chain offenders in and out, complete tracking for offenders to receive their lay-ins for daily appointments, assist with ACA audits by collecting data, inventory and order supplies needed for the clinic, supervise SSIs who worked in the clinic, billing and budgeting for clinic

Education

Medical Assisting-Diploma -

Texas School of Business
Houston, TX
01.2003

Skills

  • Organizational skills
  • Team player
  • Interpersonal skills
  • Work ethics
  • Fast learner
  • Flexible
  • Responsible
  • Computer skills
  • Filing skills
  • Good organizer
  • Knowledgeable
  • Valid driver's license
  • Clean driving record

Timeline

Center Manager

Nova Medical Centers
01.2021 - Current

Medical Assistant

Nova Medical Centers
04.2019 - 01.2021

Correctional Clinical Associate

University of Texas Medical Branch
01.2016 - 12.2018

Medical Assisting-Diploma -

Texas School of Business
Tiara Henderson