TIARA HONESTY
OXON HILL,MD
Summary
As an experienced customer service representative who excels in communicating, basic computer skills (sending emails, scheduling meetings etc.), accepting phone calls that come in and providing any information requested. I am very dependable and devoted to having open conversations with managers, staff members, and customers. Observant, as well as used to working under minimal supervision and administering quality customer service. I am currently working for myself and am looking to pivot back into the workforce. Looking forward to hearing from you!
Overview
7
7
years of professional experience
Work History
Security Control Center Operator
Amazon HQ2
Arlington, VA
11.2021 - Current
- Monitored CCTV cameras and equipment to detect suspicious activities or persons.
- Answered phone calls from clients inquiring about security services provided by the company.
- Greeted customers and provided assistance with ticketing inquiries.
- Identified customer needs and provided solutions in a timely manner.
- Investigated incidents or violations of security policies, procedures, or regulations and provided detailed reports on findings.
Service Desk Agent
MAYTTEB SOLUTIONS
Arlington, VA
01.2020 - 01.2023
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Provided technical assistance and support for incoming queries, issues and requests through phone calls, emails and chat.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Front Desk Receptionist
Embassy Suites By Hilton Washington DC Georgetown
Washington, DC
06.2017 - 12.2019
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
High School Diploma -
Dr. Henry Wise High School
Upper Marlboro, MD05.2018
Skills
- Critical Thinking
- Troubleshooting
- Microsoft Office
- Problem-Solving Abilities
- Data Entry
- Assessing Customer Needs
- Reliable & Trustworthy
- CCTV Monitoring
- G Suite (Google Drive,Docs and Gmail)
Timeline
Security Control Center Operator
Amazon HQ2
11.2021 - Current
Service Desk Agent
MAYTTEB SOLUTIONS
01.2020 - 01.2023
Front Desk Receptionist
Embassy Suites By Hilton Washington DC Georgetown
06.2017 - 12.2019
High School Diploma -
Dr. Henry Wise High School
Similar Profiles
Julia ZytynskiJulia Zytynski
VIP Bottle Server at HQ2 Beach And Night ClubVIP Bottle Server at HQ2 Beach And Night Club
Jake PerriconeJake Perricone
Model Marketing Bartender at HQ2 Ocean Casino ResortModel Marketing Bartender at HQ2 Ocean Casino Resort
Karen PeriKaren Peri
Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)Senior Program Manager at Amazon Entertainment (Prime Video, Amazon Studios, Amazon Music, Twitch, Audible)
Bianca PadullaBianca Padulla
Supervisor at HONEST GREENSSupervisor at HONEST GREENS
Andrew ParrishAndrew Parrish
Central Station Dispatcher at Security & Energy Technologies CorporationCentral Station Dispatcher at Security & Energy Technologies Corporation