Tiara Houston-Adams
Charlotte,NC
Summary
I am a result-driven professional with a proven track record in property management, sales and delivering exceptional customer service. Equipped with an understanding of operations management, revenue growth, and overall, the customer experience. Seeking to contribute to a reputable organization aligned with my values to elevate the customer experience.
Overview
3
3
years of professional experience
Work History
Leasing and Marketing Consultant
Carter Haston Real Estate Services
Charlotte, NC
10.2023 - Current
- Conduct property tours for prospective tenant, highlighting features and amenities of the community.
- Develop and implement marketing strategies to attract prospective tenants.
- Address and resolve tenant complaints and concerns in a timely manner and serve as the primary point of contact.
- Prepare and deliver financial reports related to leasing activities.
Leasing Manager
Greystar Property Management
Sterling Heights, MI
09.2022 - 08.2023
- Direct the community’s marketing, advertising, and sales activities to ensure achievement of revenue and occupancy goals.
- Responsively and courteously address resident and client/ owner concerns, taking prompt action to resolve problems.
- Supervise and provide training to the community leasing team.
- Managed the renewal process for customers/ residents.
Assistant Community Manager
Beacon Management
Southfield, MI
03.2022 - 08.2022
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly.
- Conduct sales, outreach, prospecting, and lead generation.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Oversaw daily operations, maintenance, and administration of various properties.
Community Associate
Regus Management Group
Detroit, MI
03.2021 - 03.2022
- Ensured that all customer service standards were met during each interaction with members of the public.
- Organized and facilitated community events such as workshops, seminars, and conferences.
- Established positive rapport with clients by responding promptly to inquiries via phone or email.
- Communicated with vendors regarding orders, deliveries, and invoices.
Education
High School Diploma -
Cass Technical High School
Detroit, MI06-2018
Skills
- Customer Success: Demonstrated expertise in delivering customer service, cultivating strong client relationships, and ensuring longer term satisfaction
- Revenue Generation and Sales Closure: Demonstrated track record in identifying profit generated opportunities, developing effective strategies, and closing sales to drive revenue growth and maximize customer value
- Adaptability and Creativity: Thrives in dynamic environments, adapts swiftly to changing circumstances, and employs innovative problem-solving approaches to overcome challenges and achieve goals
- Leadership and Team Management: Well, developed administrative leader with a talent for motivating teams, delegating responsibilities, and fostering a collaborative work environment that drives results
Accomplishments
- June 2020 University of Michigan: Community X: Community Engagement Collaborating for Change.
- Top five leasing professional in Greystar's Michigan portfolio.
Timeline
Leasing and Marketing Consultant
Carter Haston Real Estate Services
10.2023 - Current
Leasing Manager
Greystar Property Management
09.2022 - 08.2023
Assistant Community Manager
Beacon Management
03.2022 - 08.2022
Community Associate
Regus Management Group
03.2021 - 03.2022
High School Diploma -
Cass Technical High School
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