Tiara Jackson
Orlando,FL
Summary
Professional seeking opportunity within a large company for a career in Customer Service. I am a dedicated to excellent customer service and I thrive in a fast-paced environment. I have learned that with my experience if you reach for perfection, you will achieve excellence.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Westgate Lakes Resort and Spa
Orlando, FL
06.2023 - Current
- Greets, registers, and assigns rooms to guests
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Keeps records of room availability and guests' accounts
- Computes bill, collects payment, and makes change for guests
- Able to listen and find solutions to guests' problems.
- Handled customer complaints professionally and efficiently.
- Answered incoming calls from guests seeking reservations or general information.
Teacher Aide
Kidz College Primary School
Orlando, FL
08.2019 - 06.2023
- Supervise children for safety
- Keeps the learning environment clean and orderly
- Attends staff meetings, parent teacher conferences, and also school programs
- Assists the lead teacher in preparing lesson outlines, plans and curricula in assigned areas
- Help small groups of students master basic phonics and mathematics skills.
Customer Service Representative
Department of Economic Opportunity
Orlando, FL
01.2015 - 01.2016
- Assisting those who are unemployed through the re-employment program
- Explaining unemployment compensation benefits and eligibility requirements
- Assisting with online applications, authentication, fraud, and identity theft claims.
- Mentored new employees on procedures and policies to maximize team performance.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Reviewed and verified accuracy of submitted documents.
IP Technical Support Representative
Comcast Cable
Orlando, FL
01.2015 - 01.2015
- Resolved TCP/IP and LAN/WAN issues over the phone
- Monitored customer feedback to ensure high levels of satisfaction.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Providing first call resolution to our phone and internet customers.
- Troubleshot customer inquiries related to software and hardware issues.
Education
High School Diploma -
Evans High School
01.2015
Skills
- Customer service
- Curriculum Development
- Excellent written and verbal communication skills
- Self-motivated
- Fast learner
- Great at multitasking
- Productive when working under pressure/short notice
- Fluent in all Microsoft/Excel Suites
- Effective Planning
- Administrative Support
- Remote Support
Timeline
Front Desk Agent
Westgate Lakes Resort and Spa
06.2023 - Current
Teacher Aide
Kidz College Primary School
08.2019 - 06.2023
Customer Service Representative
Department of Economic Opportunity
01.2015 - 01.2016
IP Technical Support Representative
Comcast Cable
01.2015 - 01.2015
High School Diploma -
Evans High School
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