Hi, I’m
Tiara Johnson
Crockett,TX
Summary
My goal is to find a higher level position in the healthcare field where I can utilize my education, experience, knowledge, and skills to advance in this amazing company that I have grown to love. My skill set, attention to detail, outgoing personality, and my passion to help others has allowed me to thrive in my day to day operations as a pharmacy technician specialist over the years. I now want to advance in the Genoa / United Healthcare partnership, and use what I have learned over the years to serve and impact even more consumers at the next level.
Overview
8
years of professional experience
Work History
Genoa Healthcare
Pharmacy Technician Specialist
09.2018 - Current
Job overview
- Performing a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Coordinating with insurance companies to resolve claim rejections, reconcile payments and other various third party issues
- Coordinated with physicians and other healthcare professionals for speedy resolution of prescription discrepancies.
- Resolving pharmacy issues and customer problems, both in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Managing inventory and submitting daily orders to maintain inventory levels
- Completing other projects and duties as assigned by Pharmacy manager
- Constantly meeting established productivity, schedule adherence, and quality standards while maintaining a good attendance record
- Maintaining proper drug storage procedures, registries, and records for controlled drugs, and assisting in controlled substance audits.
- Developed and implemented improvements to pharmacy organization system.
Genoa Healthcare
Bi-Regional Trainer Assistant
06.2022 - 03.2023
Job overview
- Assisted in the onboarding process for new hires.
- Provided coaching, training, and mentoring to new and existing pharmacy personnel.
- Conducted in person hands on training.
- Developed and implemented a customized training manual to assist in proper and effective cross training on pharmacy software and pharmacy practices.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training objectives with managers to optimize training initiatives and work-flow management.
- Conducted mock site reviews to prepare for future pharmacy inspections and State regulated audits.
Genoa Healthcare
Business Development Representative Intern
09.2022 - 11.2022
Job overview
- Maintained extensive knowledge of company products and services to provide top-notch expertise to prospective clinics/customers.
- Identified new business opportunities through in person presentations, networking, and marketing.
- Networked among local business and community organizations to develop leads and generate business.
- Built relationships with clinics and community to promote long term business growth.
- Expanded business territory through effective network development, identifying new, and prospective clientele
- Brought in new accounts through successful networking strategies and promotional approaches.
Angelina College
Registrar's Office Clerk
06.2015 - 09.2016
Job overview
- Assisted students with college admissions services
- Scanned and uploaded documents to database storage system
- Updated all student academic records
- Reviewed previous transcripts and calculated test scores to ensure students met admission requirements
- Processed transcript requests and provided customer service schools as needed.
Education
Stephen F. Austin State UniversityNacogdoches, TX
Bachelor of Science from Allied Health Occupations and Public Administration
05.2018
Angelina CollegeLufkin, TX
from Pharmacy Technology
05.2015
University Overview
- PTCB certification
- Texas state Board of Pharmacy certification
- Immunization certification
- I.V certification
Skills
- Excellent communication skills - both written and verbal
- Effective leadership and interpersonal skills
- Strong ability to plan, organize and handle multiple tasks independently
- Advanced knowledge of various computer programs (ex: Word, Excel, etc)
- 55 Words per minute count, and 10-key
- Comprehensive knowledge of inventory control systems, purchasing and production management systems
- Leadership experience
- Well rounded ability to keep company sensitive documents confidential (ex: protected health information, HIPAA, etc)
- Ability to adapt and adjust to rapid/high stress work environments
Timeline
Business Development Representative Intern
Genoa Healthcare
09.2022 - 11.2022
Bi-Regional Trainer Assistant
Genoa Healthcare
06.2022 - 03.2023
Pharmacy Technician Specialist
Genoa Healthcare
09.2018 - Current
Registrar's Office Clerk
Angelina College
06.2015 - 09.2016
Stephen F. Austin State University
Bachelor of Science from Allied Health Occupations and Public Administration
Angelina College
from Pharmacy Technology
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