Tiara Johnson
Houston,Texas
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Braider
Embellished Beauty Bar
02.2022 - Current
- Designed flattering natural styles for variety of face shapes.
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
- Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
- Pampered clients to increase repeat business.
- Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.
- Showcased diverse hair braiding techniques, increasing salon revenue and attracting new clientele.
- Demonstrated exceptional time management skills, consistently completing intricate braids within expected timeframes.
- Recommended products to extend life of braids.
- Consistently received positive feedback from clients, resulting in increased repeat business and referrals.
Guest Service Agent
Allegiant Airlines
05.2020 - 03.2022
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Greeted guests upon arrival and offered assistance.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Maintained high level of professionalism and discretion when dealing with guests.
Guest Service Agent
Spirit Airlines
09.2018 - 02.2020
- Ensuring safety regulations are followed, conducting security checks, and monitoring site access
- Checking boarding passes, verifying identification documents, and overseeing the boarding process to ensure passengers board on time
- Helping passengers with seating, luggage, ticketing, reservations, and other customer service issues
- Communicating with cabin crew and pilots, and leveraging mobile technology to do so more efficiently
Front Desk Receptionist
Legacy Community Health Center
06.2018 - 12.2019
- Maintaining current records in the office
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Improved communication between patients and medical staff with accurate message relay.
- Streamlined appointment scheduling for improved clinic flow and reduced wait times.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
- Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
- Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Supported administrative staff with various tasks such as document preparation and data entry.
Education
Associate Of Arts - Education
Northwestern State University of Louisiana
Natchitoches, LA06.2016
High School Diploma -
Pearland High School
Pearland, Texas06.2013
Skills
- Self-motivation and discipline
- Strong Communication Skills
- Patience and Empathy
- In-depth product knowledge
- Goal Setting and Achievement
- Sales and Upselling Techniques
- Continuing Education Commitment
- Public Speaking and Presentation
- Leadership and Mentoring
- Critical thinking and evaluation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Braider
Embellished Beauty Bar
02.2022 - Current
Guest Service Agent
Allegiant Airlines
05.2020 - 03.2022
Guest Service Agent
Spirit Airlines
09.2018 - 02.2020
Front Desk Receptionist
Legacy Community Health Center
06.2018 - 12.2019
Associate Of Arts - Education
Northwestern State University of Louisiana
High School Diploma -
Pearland High School
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