Tiara Jones
Americus,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Alorica
06.2021 - 08.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Work From Home Customer Service Agent
Kelly Connect
11.2019 - 09.2021
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Customer Service Representative
Concentrix
02.2017 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Associate
PharmaCentra
Americus, GA
04.2015 - 02.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
High School Diploma -
Schley County Middle High School
Ellaville, GA05.2014
Skills
- Active Listening
- Microsoft Word
- Customer Relations
- Typing Proficiency
- Computer Proficiency
- Professional Telephone Demeanor
- Customer Service and Assistance
- Navigational Skills
- Patient Callbacks
- Technical Skills
- Providing Feedback
Timeline
Customer Service Representative
Alorica
06.2021 - 08.2024
Work From Home Customer Service Agent
Kelly Connect
11.2019 - 09.2021
Customer Service Representative
Concentrix
02.2017 - 11.2019
Customer Service Associate
PharmaCentra
04.2015 - 02.2017
High School Diploma -
Schley County Middle High School
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