Summary
Overview
Work History
Education
Skills
TeeTee's Goodies
Timeline
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Tiara Jordan

Raleigh,NC

Summary

Proven leader with extensive experience at DonutNV Raleigh, adept in customer focus and cash handling. Excelled in staff training, boosting service efficiency and enhancing customer satisfaction. Skilled in POS system operation and motivational techniques, consistently achieving and surpassing sales goals.

Overview

3
3
years of professional experience

Work History

Trailer Lead

DonutNV Raleigh
Raleigh, NC
10.2023 - 01.2025
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed cashier duties such as processing payments, issuing refunds and handling money transactions accurately.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
  • Coordinated with bakery team to fulfill large orders and special event requests.

Server Trainer

Olive Garden - Darden Restaurants
Wake Forest, NC
05.2022 - 12.2023
  • Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
  • Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Answered customer questions and provided store information.

Education

High School Diploma -

Wake Field High School
Raleigh, NC
06-2020

Skills

  • Customer focus
  • Motivational skills
  • Cashier training
  • Staff training
  • Policy enforcement
  • Store opening and closing
  • Team leadership
  • Cash handling expertise
  • Payment processing
  • POS system operation
  • Basic math
  • Money handling

TeeTee's Goodies

I am also a baker that has been a hobby that turned into a dream for me and I became my own business owner in 2021. I made the decision to start selling my sweet treats on the Campus of North Carolina Central University which opened up a amazing clientele for me and gave me the opportunity to share my creations with others. Having my own business has helped managed budgeting, cost analysis, and pricing strategies to ensure profitability, inventory, and supplier relationships. Built strong customer relationships, delivering exceptional service, including social media promotion.

Timeline

Trailer Lead

DonutNV Raleigh
10.2023 - 01.2025

Server Trainer

Olive Garden - Darden Restaurants
05.2022 - 12.2023

High School Diploma -

Wake Field High School

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Tiara Jordan