Summary
Overview
Work History
Education
Skills
References
Timeline
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Tiara Lambert

Wilmington,DE

Summary

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.

Personable Management Analyst with many years shaping and enhancing companies' employment structures. Skilled designer of efficient and effective measures to cut waste and exploit available resources. Rich history propelling growth by fostering happy, productive workforce through careful oversight.

Multi-talented professional with several years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills.

Successful Consultant promotes aggressive drive toward organizational change through research, optimization and systems development. Experience conferring with employees and management to address problems with internal controls and procedures negatively impacting business operations. Focused on reducing costs, streamlining processes and maximizing resource utilization.

Seasoned Management Analyst with background in executing strategic initiatives to improve operational efficiency and boost company performance. Strong skills include data analysis, project management, and problem-solving capabilities. Past roles have involved analyzing business operations, developing recommendations for improvement, and monitoring the implementation of these strategies leading to significant improvements in overall productivity.

Overview

9
9
years of professional experience

Work History

Management Analysts L

Dhss
Wilmington , DE
12.2022 - Current

In this position I am constantly using an automated system to enter, modify and update information. I consistently updated excel files for the intake team.

  • Designed training programs for employees in order to increase productivity.
  • Conducted interviews with staff members regarding workflow processes.
  • Coordinated cross-functional teams in developing solutions for complex problems.
  • Reviewed established procedures to assess areas in need of improvement.
  • Performed quality assurance reviews of departmental activities.

Call Center Associate

COSI
Philadelphia, PA
07.2019 - 11.2022
  • Maintained a vision of excellence ensuring top-quality service delivery for COSI callers
  • Served in backup capacity to other Call Center Team Members and assist with new hire training
  • Fielded and transfered calls for the entire COSI team
  • Processed credit card payments, send confirmation and pre-visit materials, file paperwork, etc
  • Processed phone calls and e-mailed reservations for various internal and outreach programs, as well as group field trips, member previews, and special events

Shift Manager

Wendy’s
Philadelphia, PA
05.2017 - 08.2019
  • Provided team member training
  • Anticipated issues and took corrective actions during shift
  • Ensured customers enjoyed an outstanding customer experience
  • Trained and reinforced food safety procedures and maintained a safe working environment

Shift Manager

McDonald’s
Shippensburg, PA
10.2015 - 02.2017
  • Checked food temperature to ensure safety
  • Purchased supplies and kept low labor costs
  • Administered cash positions and dealt with bank deposits
  • Gathered orders from customers and prepared food accordingly

Education

Associate - Biology

Shippensburg University

Skills

  • Business process mapping
  • Client relationship management
  • Policy analysis
  • Business case validation

References

Available Upon Request

Timeline

Management Analysts L

Dhss
12.2022 - Current

Call Center Associate

COSI
07.2019 - 11.2022

Shift Manager

Wendy’s
05.2017 - 08.2019

Shift Manager

McDonald’s
10.2015 - 02.2017

Associate - Biology

Shippensburg University
Tiara Lambert