Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Tiara Law

Griffin,GA

Summary

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

14
14
years of professional experience

Work History

Office Manager

Black Oliver Realty
06.2024 - Current
  • Coordinated office operations to enhance workflow efficiency and employee productivity.
  • Managed vendor relationships, ensuring timely supply delivery and cost-effective procurement.
  • Supervised administrative staff, fostering a collaborative environment and enhancing team performance.
  • Implemented new filing system that streamlined document retrieval and improved compliance with regulations.

Branch Manager I-III

Wells Fargo Bank
07.2015 - 06.2024
  • Experience in analyzing financial metrics
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Gathered and reviewed customer feedback to improve operations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Identified and capitalized on community business opportunities with effective networking.

Small Business Banker

Wells Fargo, NA
04.2013 - 07.2015
  • Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
  • Maintained up-to-date knowledge of competitors' products.
  • Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
  • Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
  • Worked with borrowing clients to procure updated financial information on ongoing basis.
  • Maintained friendly and professional customer interactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

Service Manager

Wells Fargo
05.2011 - 04.2013
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Education

No Degree - Business Administration And Management

Minneapolis Community And Technical College
Minneapolis, MN
05.2024

High School Diploma -

North High School
Minneapolis, MN
06.2003

Skills

  • Loan Documentation
  • Sales Support
  • Operational Reporting
  • Problem Anticipation and Resolution
  • Coaching and Mentoring
  • Regulatory Compliance
  • Performance Review
  • Staff Recruitment and Hiring
  • Public Speaking
  • Training and Development

Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.
  • Resolved product issue through consumer testing.

Additional Information

  • The experience and background I outlined above would make me a great fit for the Branch Manager position. I would appreciate having the opportunity to further discuss how my experiences match your needs. Enclosed is a resume for

Timeline

Office Manager

Black Oliver Realty
06.2024 - Current

Branch Manager I-III

Wells Fargo Bank
07.2015 - 06.2024

Small Business Banker

Wells Fargo, NA
04.2013 - 07.2015

Service Manager

Wells Fargo
05.2011 - 04.2013

No Degree - Business Administration And Management

Minneapolis Community And Technical College

High School Diploma -

North High School

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