TIARA LEWIS
Chicago
Summary
Customer service and aviation support professional with experience in aircraft cabin cleaning, guest assistance, access control, and incident reporting. Maintains clean, safe, and organized environments while supporting passengers, staff, and secure facility operations.
Overview
14
14
years of professional experience
Work History
Plane cleaner
O'Hare International Airport
Chicago, Illinois
04.2021 - Current
- Thoroughly cleaned aircraft cabins to meet sanitation standards at O'Hare International Airport. under O'Hare International Airport sanitation standards.
- Inspected cabins for debris, spills, and damaged items before boarding.
- Sanitized seat trays, armrests, and touchpoints between flights.
- Disinfected high-contact surfaces using approved airport cleaning products.
- Cleaned cabins and other areas to ensure compliance with company cleanliness standards using appropriate cleaning solutions and tools.
- Washed and disinfected lavatories and restocked supplies.
- Restocked lavatories with towels, tissue, soap, and supplies.
- Vacuumed carpets and upholstered furniture in the cabins.
- Reported maintenance issues and safety concerns to ensure safety and operational efficiency.
- Responded promptly to guest requests for additional items like extra pillows or blankets.
Security Officer
Allied Universal Security Services
Chicago, Illinois
06.2025 - 02.2026
- Monitored CCTV cameras and alarm panels for suspicious activity.
- Patrolled Allied Universal client sites and monitored perimeter security.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Controlled access points and verified visitor credentials.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Guarded restricted areas to prevent unauthorized entry.
- Inspected doors, gates, and equipment for security issues.
- Enforced site rules and corrected unsafe behavior.
- De-escalated conflicts and assisted employees and visitors.
- Responded to emergencies and coordinated with local authorities.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Logged incidents and maintained daily activity reports.
Security Guard
Prudential Lake Meadows
Chicago, IL
04.2021 - 10.2024
- Screened individuals entering facility using handheld metal detector and surveillance devices to ensure safety and compliance.
- Responded quickly to emergency situations to assess and deflect the issues.
- Responded to alarms and disturbances, coordinating with law enforcement to effectively manage crises.
- Escorted approved individuals into secure areas to ensure safety and compliance.
- Documented observations and conducted witness interviews to compile thorough incident reports.
- Reported irregularities such as fire and safety hazards to maintenance.
- Participated in staff meetings, special events and professional development activities.
Private Nanny
Independent Contracting
Chicago, IL
01.2013 - 12.2021
- Engaged children in educational games to promote cognitive development., worked on puzzles and read books to young children.
- Created healthy, age-appropriate snacks and meals to support children's nutritional needs.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Built strong, lasting relationships with families and children through open communication and positive feedback.
- Organized and cleaned the home after activities by picking up toys and straightening up the play room.
- Maintained updated list of emergency contact information and child's health information for emergencies.
Customer Service Associate
Edible Arrangements
Chicago, IL
01.2017 - 05.2021
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience.
- Responded to inquiries about store policies and resolved customer concerns to maintain satisfaction and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized front lane merchandise to ensure product availability and improve customer accessibility.
- Adjusted schedules and took on extra shifts to support team operations.
Skills
- Aircraft cabin cleaning
- Lavatory sanitation
- High-touch disinfection
- Surface cleaning standards
- Facility sanitation
- Cleaning protocols
- Guest Services
- Customer assistance
- Operational reporting
- Time management
- Shift coordination
- Safety and Security
- Problem solving
- Creative problem-solving
- Attention to detail
- MS Suite
- Complaint resolution
- Aircraft cabin cleaning
Timeline
Security Officer
Allied Universal Security Services
06.2025 - 02.2026
Plane cleaner
O'Hare International Airport
04.2021 - Current
Security Guard
Prudential Lake Meadows
04.2021 - 10.2024
Customer Service Associate
Edible Arrangements
01.2017 - 05.2021
Private Nanny
Independent Contracting
01.2013 - 12.2021