Tiara Lincoln
Brooklyn,NY
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Macy's
Schenectady, New York
11.2023 - 02.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
Loss Prevention Officer
Burlington
Brooklyn, New York
12.2021 - 09.2023
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Interacted with customers in a professional manner when confronting suspected theft cases.
- Ensured compliance with all local laws related to Loss Prevention.
Warehouse Worker
Amazon
The Bronx, New York
09.2019 - 08.2021
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Managed hazardous waste removal operations per government regulations.
Education
High School Diploma -
Wiliamsburg Prepatory High School
Brooklyn, New York06-2011
Skills
- Money Handling
- Department reset
- Customer Service
- Loss Prevention
- Display Setup
- Transaction Processing
- Customer Needs Assessment
- Cash Handling
- Time Management
- Customer Assistance
- Retail Sales
- Product Knowledge
- Store Opening and Closing
- Problem-Solving
Timeline
Retail Sales Associate
Macy's
11.2023 - 02.2024
Loss Prevention Officer
Burlington
12.2021 - 09.2023
Warehouse Worker
Amazon
09.2019 - 08.2021
High School Diploma -
Wiliamsburg Prepatory High School