Tiara Lockwood
Swansea,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Light Rail Operator
Bi-State Development Agency
05.2016 - Current
- Improved passenger satisfaction by providing timely and accurate route information, maintaining a friendly demeanor, and addressing concerns promptly.
- Demonstrated adaptability during service disruptions or emergencies by quickly adjusting plans according to dispatcher instructions while maintaining focus on passenger safety.
- Ensured compliance with local regulations by regularly reviewing updates to transit rules and incorporating them into daily routines as needed.
- Maintained safety standards by strictly adhering to operating procedures, following traffic signals, and staying alert to any hazards on the tracks.
- Reduced delays with proactive communication with dispatchers, reporting any mechanical issues or other incidents promptly for efficient resolution.
- Enhanced teamwork among crew members by actively participating in training sessions and sharing knowledge of best practices with peers.
- Contributed to the overall success of the transit system by consistently meeting or exceeding performance metrics set forth by supervisors and management.
- Provided excellent customer service to passengers, assisting them with boarding and exiting the train safely, as well as answering questions about schedules and fares.
- Ensured smooth operations by conducting thorough pre-trip inspections of vehicle systems and equipment, identifying any issues or potential problems.
- Contributed to a positive work environment by maintaining respectful relationships with colleagues and supervisors through effective communication and collaboration.
Direct Support Professional
Support Systems & Services
01.2009 - 05.2016
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Educated clients and family members on relevant topics to support independent living.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Education
Associate of Arts - Health Administration
University of Phoenix
OnlineSkills
- Timetable Adherence
- Standard Operating Procedures
- Stress Tolerance
- Vehicle inspection proficiency
- Passenger Safety Awareness
- Mechanical Troubleshooting
- Incident Reporting
- Environmental awareness
- Security Protocols
- Public Address System Usage
- Safety rules and regulations
- Yard operations
- Car coupling
- Track Switch Operation
- Department of Transportation Regulations
Accomplishments
Was named one of the Top 5 Women of BSD during women's history month (2022)
Was nominated operator of the year (2023)
Received a Safety and Security Excellence Award (2024)
Became an Engagement Champion (2024)
Timeline
Light Rail Operator
Bi-State Development Agency
05.2016 - Current
Direct Support Professional
Support Systems & Services
01.2009 - 05.2016
Associate of Arts - Health Administration
University of Phoenix
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