Tiara Lowe
Tuscaloosa,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Homedepot Call Center
Tuscaloosa , AL
01.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Care Associate
Car Title Loans
Tuscaloosa, AL
04.2019 - 01.2020
- Maintained good call control to quickly uncover questions and keep call times low.
- Analyzed paperwork to verify completeness and eligibility for requested products and services.
- Documented caller information in Type delivery system to initiate standard responses based on particular needs.
- Resolved service failures, coordinated return appointments and executed referrals to specialists.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Customer Care Representative
Easy Money
Tuscaloosa , AL
01.2018 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved long-term business objectives by analyzing customer feedback for process improvements.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
Education
Diploma - General Studies
Hillcrest High School
Tuscaloosa Alabama 05.2018
Skills
- Customer Data Confidentiality
- Customer Account Management
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Call Documentation
- Understanding Customer Needs
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Microsoft Outlook
- Microsoft Exchange
- Microsoft SharePoint
- Microsoft Excel
- Answering Customer Questions
- Microsoft Office
Timeline
Customer Service Representative
Homedepot Call Center
01.2021 - Current
Customer Care Associate
Car Title Loans
04.2019 - 01.2020
Customer Care Representative
Easy Money
01.2018 - 04.2019
Diploma - General Studies
Hillcrest High School
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