Tiara Martinez
Mays Landing,NJ
Summary
Dedicated and versatile professional with a diverse background in Independent Work, Direct Support, and Retail Management. Proven track record of providing compassionate care and support to individuals and disabilities as a Direct Support Professional. Experienced in managing daily operations, leading teams, and driving sales as an Assistant Manager in the retail industry. Strong interpersonal and communication skills, with a passion for helping others and delivering exceptional service. Seeking a challenging role where I can leverage my skills and experience to make a positive impact.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Easterseals of New Jersey
Northfield, New Jersey
03.2025 - Current
- Assisted clients in developing social skills and community involvement.
- Supported individuals with disabilities in daily living activities.
- Encouraged independence through personalized care plans and activities.
- Facilitated recreational activities to promote engagement and enjoyment.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted individuals in learning and developing new skills.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Independent Contractor
Instacart
Atlantic County, USA
05.2023 - Current
- Delivered groceries efficiently to customers' doorsteps.
- Adhered to safety protocols while handling food items during deliveries.
- Resolved customer inquiries and concerns promptly and professionally.
- Communicated effectively with customers regarding order status and issues.
- Managed inventory to ensure product availability and freshness.
- Navigated delivery routes to optimize travel time and efficiency.
- Managed customer orders and ensured timely delivery of groceries.
DIRECT SUPPORT PROFESSIONAL
The Arc of Atlantic County
Pleasantville, NJ
01.2022 - 05.2023
- Assisted individuals with disabilities in daily living activities and personal care.
- Facilitated recreational activities to enhance social skills and engagement.
- Developed individualized support plans to meet unique client needs.
- Monitored client progress and documented observations for care reviews.
- Provided emotional support and encouragement to promote independence.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Followed care plan and directions to administer medications.
ASSISTANT MANAGER
Gap. Inc.
Blackwood, NJ
04.2007 - 05.2021
- Oversaw daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills and teamwork.
- Managed inventory levels and coordinated restocking of merchandise efficiently.
- Developed visual merchandising strategies to maintain appealing product displays.
- Collaborated with management on sales initiatives and promotional activities.
- Addressed customer inquiries and resolved issues to improve satisfaction rates.
- Assisted in budgeting processes and monitored expenses for operational efficiency.
- Implemented staff scheduling to optimize productivity during peak hours.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Absegami High School
Galloway, NJ01-2005
Skills
- Personal care
- Medication administration
- Assistance with daily living activities
- Developmental disabilities understanding
- Mental health conditions understanding
- Communication skills
- Interpersonal skills
- Crisis intervention
- De-escalation techniques
- Teamwork
- Retail management
- Sales growth
- Revenue growth
- Staff training
- Supervision training
- Team leadership
- Motivation
- Problem-solving
- Decision making
- Inventory management
- Espresso preparation
- Customer service
Timeline
Direct Support Professional
Easterseals of New Jersey
03.2025 - Current
Independent Contractor
Instacart
05.2023 - Current
DIRECT SUPPORT PROFESSIONAL
The Arc of Atlantic County
01.2022 - 05.2023
ASSISTANT MANAGER
Gap. Inc.
04.2007 - 05.2021
High School Diploma -
Absegami High School