Tiara Martino
Houston,TX
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Radnet Management
04.2025 - Current
- Facilitated patient scheduling, ensuring optimal appointment flow and reduced wait times.
- Managed insurance verification processes, enhancing accuracy in patient data handling.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Assisted in training new staff on office protocols and patient interaction techniques.
- Streamlined communication between patients and healthcare providers to improve service delivery.
- Implemented follow-up procedures for appointment reminders, increasing patient attendance rates.
- Led initiatives to enhance patient experience through feedback collection and process adjustments.
- Developed training materials for staff onboarding, fostering consistency in service quality.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
Patient Access Representative II
Conifer Healthcare Solutions
03.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Resolved patient billing issues in line with established guidelines.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Owner
Circle Of Life Elderly Care LLC
01.2018 - 03.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Optimized team hiring, training and performance.
Education
CNA -
Nursing Bridges
14423 Cornerstone Village08.2018
Skills
- Leadership and People Development
- Integrity and Transparency
- Portfolio Management
- Annual Planning
- Strategic Planning
- Executive Leadership
- Board Oversight
- Operational Analysis
- Employee Motivation and Performance
Timeline
Patient Service Representative
Radnet Management
04.2025 - Current
Patient Access Representative II
Conifer Healthcare Solutions
03.2023 - Current
Owner
Circle Of Life Elderly Care LLC
01.2018 - 03.2023
CNA -
Nursing Bridges