Summary
Overview
Work History
Education
Skills
Certification
Activities
Timeline
Generic

Tiara Matthews

Kissimmee,FL

Summary

Dedicated leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Office Assistant/Book Processor

Sebco Books
01.2010 - 06.2010
  • Responsibilities included planning and coordinating office meetings, taking client phone calls, and maintaining the company calendar (i.e., Product due dates and company deadlines).
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

General Manager (Sales and Operations)

Youfit Gyms
11.2013 - Current
  • Manage all aspects of administrative responsibilities including but not limited to: overseeing all operations of multiple Youfit locations
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Writer

Chewy.com
12.2017 - 07.2018
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls, chats, and emails with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Associate/Floor Manager

Macy's
06.2010 - 01.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Associate of Science - Business Administration and Management

Broward College
Fort Lauderdale, FL

No Degree - Business Administration And Management

Florida Agricultural And Mechanical University
Tallahassee, FL

Skills

  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Operations Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Performance Management
  • Schedule Preparation
  • Policy Implementation
  • Sales Techniques
  • Sales management

Certification

CPR Certified

Activities

  • Reading
  • Photography
  • Youth Ministry

Timeline

Writer

Chewy.com
12.2017 - 07.2018

General Manager (Sales and Operations)

Youfit Gyms
11.2013 - Current

Sales Associate/Floor Manager

Macy's
06.2010 - 01.2013

Office Assistant/Book Processor

Sebco Books
01.2010 - 06.2010

Associate of Science - Business Administration and Management

Broward College

No Degree - Business Administration And Management

Florida Agricultural And Mechanical University

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Tiara Matthews