TIARA MATTHEWS
Kissimmee,FL
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
EOS Fitness
08.2024 - Current
- Streamlined operational workflows to enhance efficiency and reduce delays.
- Led cross-functional teams to implement process improvements across departments.
- Developed and maintained key performance indicators to track operational success.
- Coordinated resource allocation to optimize production schedules and meet demand.
- Trained and mentored staff on best practices for operational excellence.
- Analyzed data trends to inform strategic decision-making and improve service delivery.
- Managed vendor relationships to ensure quality supply chain performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Manager/AGM/General Manager
Youfit Health Clubs/Youfit Gyms
11.2013 - 05.2024
- Manage all aspects of administrative responsibilities including but not limited to: overseeing all operations of multiple Youfit locations
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed scheduling, training and inventory control.
Sales Associate/Floor Manager
Macy's
06.2010 - 08.2013
- Responsibilities consisted of performing opening and closing procedures on POS cash register, informing customers of sales/holiday specials, and operating POS cash register
- After being promoted responsibilities included wrapping the floor for holiday, making the schedule for the floor and assign team mates to certain apparel.
Office Assistant/Book Processor
Sebco Books
12.2007 - 05.2010
- Responsibilities consisted of planning and coordinating office meetings, took client phone calls, and maintained company calendar
- (i.e Product due dates and company deadlines)
Education
Business Administration and Management -
Florida Agricultural And Mechanical University
Tallahassee, FLAssociate of Science - Business Administration and Management
Broward College
Fort Lauderdale, FLSkills
- Problem Solving
- Adaptability
- Collaboration
- Time Management
- Critical Thinking
- Communication
- Leadership
- Performance Monitoring
- Process Improvement
- Inventory Management
- Maintenance Planning
- Customer Service
- Incidents Management
- Customer Retention
- Staff Retention
- Staff Training
Certification
CPR Certified
LANGUAGES
English: Professional
Spanish: Limited
ACTIVITIES
Reading Photography Volunteering
Timeline
Operations Manager
EOS Fitness
08.2024 - Current
Operations Manager/AGM/General Manager
Youfit Health Clubs/Youfit Gyms
11.2013 - 05.2024
Sales Associate/Floor Manager
Macy's
06.2010 - 08.2013
Office Assistant/Book Processor
Sebco Books
12.2007 - 05.2010
Associate of Science - Business Administration and Management
Broward College
Business Administration and Management -
Florida Agricultural And Mechanical University