Hi, I’m
Tiara Matthews
Hollywood,FL
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
16
years of professional experience
1
Certification
Work History
Youfit Health Clubs/Youfit Gyms, Deerfield Beach, FL
Operations Manager/AGM/General Manager
2013.11 - Current (10 years & 10 months)
Job overview
- Manage all aspects of administrative responsibilities including but not limited to: overseeing all operations of multiple Youfit locations
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
Macy’s, Pembroke Pines, FL/ Tallahassee
Sales Associate/Floor Manager
2010.06 - 2013.08 (3 years & 2 months)
Job overview
- Responsibilities consisted of performing opening and closing procedures on POS cash register, informing customers of sales/holiday specials, and operating POS cash register
- After being promoted responsibilities included wrapping the floor for holiday, making the schedule for the floor and assign team mates to certain apparel.
Sebco Books, Pembroke Park, FL/
Office Assistant/Book Processor
2007.12 - 2010.05 (2 years & 5 months)
Job overview
- Responsibilities consisted of planning and coordinating office meetings, took client phone calls, and maintained company calendar
- (i.e
- Product due dates and company deadlines)
Education
Florida Agricultural And Mechanical University , Tallahassee, FL
from Business Administration and Management
01.2012
Broward College , Fort Lauderdale, FL
Associate of Science from Business Administration and Management
01.2011
Skills
- Problem Solving
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Communication
- Leadership
- Performance Monitoring
- Process Improvement
- Inventory Management
- Maintenance Planning
- Customer Service
- Incidents Management
- Customer Retention
- Staff Retention
- Staff Training
Affiliations
- Reading
- Photography
- Volunteering
Certification
- CPR Certified
Languages
Spanish
Limited
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager/AGM/General Manager
Youfit Health Clubs/Youfit Gyms
2013.11 - Current (10 years & 10 months)
Sales Associate/Floor Manager
Macy’s
2010.06 - 2013.08 (3 years & 2 months)
Office Assistant/Book Processor
Sebco Books
2007.12 - 2010.05 (2 years & 5 months)
Florida Agricultural And Mechanical University
from Business Administration and Management
Broward College
Associate of Science from Business Administration and Management
- CPR Certified
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