Tiara McCoslin
The Colony,TX
Summary
Accomplished Leasing Professional with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Dallas rental market for multi-family properties and impressive organizational skills. Expert user of Microsoft office, Yardi, and Site Manager. I have proved success in improving operations and problem solving. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals and meet expectations. I am ready to leverage the training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Senior Leasing Professional
Billinglsey Company
01.2020 - Current
- Increased lease renewals by developing and implementing effective tenant retention programs.
- Developed strong relationships with local businesses, generating quality referrals for potential tenants.
- Performed regular property inspections to identify areas needing improvement or repair for optimal tenant experience.
- Maintained extensive knowledge of fair housing laws, ensuring compliance throughout the leasing process.
- Ensured ongoing tenant satisfaction with regular follow-up communications after move-in dates, addressing any issues or concerns in a timely manner.
- Provided exceptional customer service, addressing resident concerns promptly and professionally.
- Maximized occupancy rates by quickly identifying qualified applicants and efficiently processing applications.
- Trained junior leasing professionals in best practices, improving overall team performance and productivity.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Administrative Assistant
State Farm Mutual Automobile Insurance Company
07.2015 - 10.2019
- Provided support to both my Regional Claims Manager as well as his direct Team Managers
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with all travel arrangements as well as managing my direct supervisors schedule and processing his expense reports
- Took lead on special projects to make the operation run effectively
- I am responsible for coordinating meetings, preparing agendas and taking meeting notes
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Claims Adjuster
State Farm Insurance
07.2015 - 12.2016
- Filing and handling both auto and home insurance claims
- I provide customer service daily making sure each customer is taken care of in an efficient manor.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Hostess
Del Frisco's Grille
03.2015 - 07.2015
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
In Room Dining- Order Taker/ Sever
The Joule Hotel Dallas
08.2014 - 02.2015
- Maintained a high level of accuracy while inputting orders into the system, reducing errors and miscommunications.
- Collaborated with culinary team to ensure special requests were met, leading to higher guest satisfaction rates.
- Proactively identified opportunities for improvement within the order-taking process, implementing changes that led to better efficiency and enhanced guest experience.
Sales Associate
Bath & Body Works
03.2014 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Seasonal Sales Associate
Victoria's Secret
11.2013 - 03.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Receptionist
Dr. Carolyn Lyde
06.2010 - 01.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associate in Administration - Business Administration
Brookhaven College
Farmers Branch, TX05.2015
Flower Mound High School
Flower Mound, TX01.2013
Skills
- Customer Service
- Fair housing policies
- Clear Communication
- Team Collaboration
- Lease Agreements
- Property Inspections
- Telephone and email etiquette
- Creative Problem-Solving
- Relationship Building
- Flexible Schedule
- Leasing and sales
- Organized Mindset
- Administrative Support
- Property Management
- Real estate knowledge
- Industry Networking
Careerfocus
My career focus is to obtain a position working for a company that primarily puts customer service first and focuses on meeting every clients needs, all while building trust among the clients as well as the co workers. I believe in contributing to the development of others and the organization and working as a team. I have experience providing high level administrative support.
Workauthorization
Authorized to work in the US for any employer
Employer
Billingsley Company
Timeline
Senior Leasing Professional
Billinglsey Company
01.2020 - Current
Administrative Assistant
State Farm Mutual Automobile Insurance Company
07.2015 - 10.2019
Claims Adjuster
State Farm Insurance
07.2015 - 12.2016
Hostess
Del Frisco's Grille
03.2015 - 07.2015
In Room Dining- Order Taker/ Sever
The Joule Hotel Dallas
08.2014 - 02.2015
Sales Associate
Bath & Body Works
03.2014 - 12.2014
Seasonal Sales Associate
Victoria's Secret
11.2013 - 03.2014
Receptionist
Dr. Carolyn Lyde
06.2010 - 01.2012
Associate in Administration - Business Administration
Brookhaven College
Flower Mound High School
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