Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiara McKnight

Abingdon,MD

Summary

Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

Waters Auto Service
Edgewood, MD
01.2024 - Current
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors and provided general information about the company.
  • Conducted research on various topics as requested by management.
  • Managed database systems containing customer contact information.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Routed client requests to corresponding team members.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Medical Receptionist

Orthopaedic Associates of Central Maryland
Baltimore, MD
06.2011 - 06.2012
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Answered phones promptly and directed calls appropriately.
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Entered insurance, demographics and health history into patient database.
  • Protected patients by observing strict HIPAA guidelines.
  • Processed patient payments and scanned identification and insurance cards.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Conducted patient intake interviews to collect medical information and insurance details.

Medical Secretary

Agape Physical Therapy & Sports Rehabilitation
Churchville, MD
03.2009 - 06.2011
  • Managed daily calendars for multiple providers, setting up appointments as needed.
  • Ensured HIPAA compliance was maintained throughout the practice by following protocols.
  • Coordinated referrals between primary care physicians and specialists as required.
  • Prepared patient charts for physicians prior to appointments, including updating existing information.
  • Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
  • Greeted patients upon arrival, collected medical history, and verified insurance coverage.
  • Processed payments for co-pays or services rendered using computerized billing software programs.
  • Responded to inquiries from patients regarding billing, scheduling and appointment changes.
  • Verified patient demographics and insurance information prior to each visit or procedure.
  • Answered incoming calls in a professional manner and directed them to the appropriate personnel.
  • Created new patient files when needed and ensured that all documents were properly filed in each file folder.
  • Maintained accurate patient records and filing systems according to established policies and procedures.
  • Answered phone calls to provide assistance, information, and medical personnel access.
  • Answered phone calls, directed inquiries, and provided exceptional patient service.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Handled cash transactions and processed payments for medical services.
  • Processed and prepared patient billing and insurance claims.
  • Completed relevant insurance and other claim forms.
  • Compiled and coded patient information or data in appropriate computer system.

Medical Receptionist

Baltimore Sports Rehab
Essex, MD
05.2006 - 06.2009
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Performed data entry tasks related to billing and collections procedures.
  • Answered phones promptly and directed calls appropriately.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Entered insurance, demographics and health history into patient database.
  • Protected patients by observing strict HIPAA guidelines.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Informed patients of financial responsibilities prior to rendering services.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Checked patients in and out for appointments and collected co-payments.
  • Communicated with patients with compassion while keeping medical information private.
  • Completed relevant insurance and other claim forms.

Education

High School Diploma -

Havre De Grace High School
Havre De Grace, MD
05-2001

Some College (No Degree) - General Studies

Harford Community College
Bel Air, MD

Some College (No Degree) - Pre-Nursing

Coppin State University
Baltimore, MD

Some College (No Degree) - General Studies

Towson University
Baltimore, MD

Skills

  • Strategic Planning
  • Interpersonal communication
  • Calm under pressure
  • Self-Directed
  • Clear Oral Communication
  • Multitasking Abilities
  • Microsoft Word
  • First Aid/CPR
  • Data Research
  • Customer service
  • Organization and time management
  • Problem-Solving Skills

Timeline

Administrative Assistant

Waters Auto Service
01.2024 - Current

Medical Receptionist

Orthopaedic Associates of Central Maryland
06.2011 - 06.2012

Medical Secretary

Agape Physical Therapy & Sports Rehabilitation
03.2009 - 06.2011

Medical Receptionist

Baltimore Sports Rehab
05.2006 - 06.2009

High School Diploma -

Havre De Grace High School

Some College (No Degree) - General Studies

Harford Community College

Some College (No Degree) - Pre-Nursing

Coppin State University

Some College (No Degree) - General Studies

Towson University

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Tiara McKnight