Tiara Mitchell
Elmont,NY
Summary
Dynamic professional with extensive experience at OneOncology, specializing in conflict resolution and team training. Demonstrates a proven track record of enhancing operational efficiency and customer satisfaction through strategic schedule management and quality assurance initiatives. Adept at implementing policies that streamline processes, fostering a productive and collaborative work environment. Career aspirations include further leveraging expertise to drive organizational success and employee engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
OneOncology
Great Neck, NY
07.2024 - Current
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Ensured that all safety regulations were followed at all times.
- Resolved conflicts between patients or staff members in a professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
Senior Administration Assistant
Northwell Health Physician Partners, Pulmonary Medicine
Manhasset, NY
02.2022 - 09.2023
- Greeting, checking in/out patients, verifying and collecting personal information to maintain a smooth appointment process
- Schedule, organize, and confirm daily appointments
- Take messages via phone and navigate calls relevant to patient care
- Write and distribute emails, orders, letters, faxes, and forms based on patient needs
- Collect patient copays and additional testing fees, providing patients with documents for transaction
- Operate related office equipment and maintain reception area
- Maintained office calendar for all work events, informing employees of changes or pertinent information quickly.
- Acted as main point-of-contact for all employees
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled office meetings and client appointments for staff teams.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Trained new team members on company procedures, customer service and issue resolution.
Operations Manager
roi
Lake Success, NY
09.2019 - 04.2021
- Reviewed activities regularly to identify opportunities for improvement
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Maintained and updated files and records to support efficient daily operations
- Followed established guidelines and procedures
- Documented, researched, and resolved customer service issues
- Completed assigned tasks with little or no supervision
- Kept work area organized and clutter-free
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Developed systems to track and log work issues.
- Increased profit by streamlining operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reviewed operations reports to understand numbers and trends.
- Advanced productivity KPIs to achieve key business goals and objectives.
Customer Service Representative
Orlin, Cohen
Garden City, NY
08.2021 - 02.2021
- Handled customer inquiries, billing questions, payments, and service requests
- Followed up with customers to offer additional support and check resolution satisfaction
- Documented, researched, and resolved customer service issues
- Managed customer calls efficiently in a fast-paced call-center environment
- Counseled patients to encourage informed choices, shared decision-making, and right to self-determination
- Collected patient copays and balances
- Performed clerical duties such as filing, copying, and faxing
- Checked patients in and out of appointments
- Transcribed physician notes, detailing diagnoses and recommendations
Education
High School Diploma -
Freeport High School
Freeport, NY06-2016
Associate of Applied Science - Healthcare Management
Plaza College
Forest Hills, NY04-2025
Skills
- Call management
- Strong communication
- Policy implementation
- Schedule management
- Quality assurance
- Software Diagnostics
- Office administration
- Spreadsheet management
- Multi-line telephone systems
- Scheduling
- Conflict resolution
- Team training
Personal Information
Title: Administrative
Certification
- Excel license
- Microsoft Word
Accomplishments
- Dean List
- Trustees List
Timeline
Front Desk Supervisor
OneOncology
07.2024 - Current
Senior Administration Assistant
Northwell Health Physician Partners, Pulmonary Medicine
02.2022 - 09.2023
Customer Service Representative
Orlin, Cohen
08.2021 - 02.2021
Operations Manager
roi
09.2019 - 04.2021
High School Diploma -
Freeport High School
Associate of Applied Science - Healthcare Management
Plaza College
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