Summary
Overview
Work History
Education
Skills
Timeline
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Tiara Moreland

Mesquite,TX

Summary

Professional underwriting assistant with proven track record in risk assessment and policy evaluation. Skilled in data analysis, documentation, and client relations, ensuring accurate and timely processing of underwriting applications. Strong team collaborator, adaptable to changing demands, focused on achieving high-quality results and supporting organizational objectives.

Overview

9
9
years of professional experience

Work History

Underwriting Assistant

State Farm
06.2024 - Current
  • Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
  • Conducted thorough document reviews for accuracy, ensuring compliance with company policies and industry regulations.
  • Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
  • Reduced errors in application documentation, meticulously reviewing and updating records as needed.

IT Help Desk Agent

Mphasis
11.2022 - 06.2024
  • Analyzed issues to identify troubleshooting methods needed for quick remediation
  • Walked individuals through basic troubleshooting tasks
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Provided basic end-user troubleshooting and desktop support
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Set performance goals for staff members and helped teams meet important deadlines
  • Collaborated with level 3 technical support to reduce call time
  • Consistently having great metrics using proper training materials and knowledge base articles giving
  • Keeping an 85 and high score on calls throughout the month
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
  • Engaged in user support interactions via telephone, chat and email platforms
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies
  • Troubleshoot VPN, VMware and diagnose to resolve technical hardware and software issues
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
  • Patched software and installed new versions to eliminate security problems and protect data

Global Service Desk Analyst

BC Forward
04.2022 - 10.2022
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Proactively identified recurring issues and worked with relevant departments to implement solutions.

Technical Support Representative

ADT Security
04.2018 - 11.2019
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Documented support interactions for future reference
  • Used ticketing systems to manage and process support actions and requests
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Monitored systems in operation and quickly troubleshot errors
  • Cancel Alarm systems for the users after verify PIC
  • Dispatch technicians and or police to home/business owners

Authorization Appointing Representative

Maximus
10.2015 - 06.2017
  • Achieved daily, weekly and period appointment goals as determined by department manager
  • Entered, organized and updated contact data into computer system using several different programs
  • Making outbound calls verifying HIPAA
  • Promote different wellness programs for Veterans
  • Complete excel spreadsheet throughout the day to track authorizations and appointments
  • Auditing authorizations that I have completed
  • Completed form letters in response to requests or problems identified by correspondence
  • Computed costs of records furnished to requesters and wrote letters to obtain payment
  • Review Veterans applications to process for doctors appointments

Education

High School Diploma -

Dr. John D. Horn High School
Mesquite, TX
06.2008

Eastfield College
Mesquite, TX

Skills

  • Connectivity Software
  • Microsoft Active Directory
  • Video Conferencing
  • Computer Hardware Knowledge
  • VPN Configurations
  • Switches and Routers
  • Closing Tickets
  • Outstanding customer service
  • Customer Communication and Empathy
  • IT Service Management (ITSM) Oversight
  • Friendly and Patient
  • Attention to detail
  • Critical thinking
  • Research
  • Problem-solving
  • Multitasking
  • Friendly, positive attitude
  • Computer skills
  • Decision-making

Timeline

Underwriting Assistant

State Farm
06.2024 - Current

IT Help Desk Agent

Mphasis
11.2022 - 06.2024

Global Service Desk Analyst

BC Forward
04.2022 - 10.2022

Technical Support Representative

ADT Security
04.2018 - 11.2019

Authorization Appointing Representative

Maximus
10.2015 - 06.2017

Eastfield College

High School Diploma -

Dr. John D. Horn High School

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Tiara Moreland