Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
Generic

Tiara Morris

Atlanta,GA

Summary

Accomplished professional with over 10 years of experience in customer needs assessment and sales, with a proven track record in leading teams, managing projects, and driving business success. Skilled at resolving complex issues, mentoring team members, and fostering strong client relationships. Dedicated to achieving results, cultivating partnerships, and continuously improving team performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Design Connect Sales Specialist

The Home Depot
Smyrna
06.2024 - Current
  • Led sales efforts through consultative selling, achieving personal and team sales goals
  • Provided leadership in handling customer inquiries and resolutions through SMS Text and Web Messaging
  • Led complex issue resolution for customers and field partners, ensuring timely solutions
  • Coordinated with vendors and stores, taking charge of project timelines and communications
  • Monitored team performance on open door measures/quotes for online and in-store leads
  • Ensured compliance and documentation for all customer interactions, leading by example.

VAST Escalations Sr. Customer Service Representative

The Home Depot
Smyrna
05.2023 - 06.2024
  • Supervised and mentored junior associates in handling escalations and customer service issues
  • Led inbound and outbound customer communication for home installation projects
  • Acted as a subject matter expert for product policies and procedures, guiding team members to accurate resolutions
  • Took ownership of escalated customer and field partner emails, ensuring timely resolution and coaching others on best practices
  • Led team in scheduling customer appointments and documenting interactions, maintaining compliance.

Repair Sales & Resolution Admin

The Home Depot
Smyrna
03.2017 - 05.2023
  • Managed customer records and led team efforts in maintaining the Repair Management System
  • Oversaw team handling of inbound and outbound customer communications regarding repair services
  • Provided guidance to team members on resolving deficiencies and adhering to procedures
  • Led database management efforts by ensuring data accuracy and training staff on data entry best practices.

Mobile Processing Agent

Vesta Corporation
Alpharetta
01.2016 - 03.2017
  • Led customer service efforts, ensuring high satisfaction and issue resolution
  • Took charge of investigating and resolving customer issues, providing leadership in problem-solving techniques
  • Trained and mentored new team members on customer service policies and confidentiality practices.

Night Auditor

Comfort Suites
Jackson
12.2014 - 01.2016
  • Led the night shift operations, managing guest check-ins, reservations, and conflict resolution
  • Provided leadership in ensuring a smooth and welcoming experience for hotel guests
  • Coordinated with housekeeping staff and managed guest satisfaction efforts.

Education

Bachelor of Arts (B.A.) in Mass Communication & Journalism -

Lane College
Jackson, TN
06.2011

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Report Transcription
  • Account Management
  • Customer Relations
  • Clerical Support
  • Team Development
  • Schedule Development and Management
  • Database Administration
  • Business Communications
  • Time Management
  • Data Entry
  • Social Media Platforms

Affiliations

  • V.O.A Committee(Team Respect)
  • T.O.U Newsletter (The Orange Update)
  • Participated in Cabinet Makeover Pilot

Certification

  • Certificate in Broadcast/Television - Atlanta Broadcast Institute
  • Certificate in Marketing Analytics - Cousera

Accomplishments

  • Homer 11/3/2023
    Doing the Right Thing: Volunteering to support the Cabinet Makeover customer qualification test. Your willingness to try something new helped the team gather valuable information that will help inform how we can provide outstanding service to our customers in the future.
  • Homer7/10/2024
    Taking Care of Our People: Since joining Design Connect, Tiara has been absolutely slaying it! Not only has she been mastering our processes at lightning speed, but she’s also been leveraging her previous expertise to bring even more awesomeness to the table.
    Her dedication to continuous learning and her proactive approach to connecting with peers has made her knowledge level skyrocket , rivaling even the veterans in the role.
    Keep up the fantastic work, Tiara! Your drive and determination are truly inspiring.
  • Drive the Business 8/16/2024
    Living the Values Award: Big shoutout Tiara! 🙌 You were absolute an rockstar today. Even with all the call-outs and a ton of calls, chats, and emails coming in hot, you handled everything like pros. 🌟 Your hard work and positive attitude really made a difference. Thanks for staying strong and taking care of our customers! 💪👏
  • Homer 9/5/2024
    Giving Back: Thank you for your participation and support in the 2024 VA VOA Committee

Timeline

Design Connect Sales Specialist

The Home Depot
06.2024 - Current

VAST Escalations Sr. Customer Service Representative

The Home Depot
05.2023 - 06.2024

Repair Sales & Resolution Admin

The Home Depot
03.2017 - 05.2023

Mobile Processing Agent

Vesta Corporation
01.2016 - 03.2017

Night Auditor

Comfort Suites
12.2014 - 01.2016

Bachelor of Arts (B.A.) in Mass Communication & Journalism -

Lane College

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Tiara Morris