Tiara Harris
Kansas City,KS
Summary
Client Engagement Professional with over a decade of diverse experience in enhancing client satisfaction and operational efficiency. Expertise in problem-solving, strategic planning, and CRM systems, complemented by strong communication skills. Committed to fostering positive client relationships and optimizing service delivery through empathetic engagement and active listening. Proven ability to drive results that align with organizational goals while ensuring a superior client experience.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Emergency Communications Operator
Johnson Controls
03.2020 - Current
- - Monitor security alarms, asses’ emergencies, and coordinate swift response actions. Facilitate emergency dispatches using CAD systems, guaranteeing precise and convenient communications..
- Provide accurate information to first responders and emergency services, enhancing situational awareness.
- Operated multi-line telephone systems to efficiently manage emergency calls.
- Coordinated communication between emergency responders and dispatch teams during high-pressure situations.
Client Services Coordinator
Quest Diagnostics
07.2016 - 03.2018
- - Managed high-volume call handling, ensuring accuracy and timely communication lab of results.
- - Handled 85+ daily inquiries via CRM, achieving 96% customer satisfaction rating.
- Managed scheduling for patient appointments, optimizing workflow and reducing wait times.
- Coordinated client communications to ensure timely resolution of inquiries and service requests.
- Streamlined appointment scheduling processes, enhancing overall client experience and satisfaction.
Customer Support Specialist
Apria Healthcare
12.2011 - 07.2016
- - Managed 100+ daily patient interactions, exceeding satisfaction with empathetic support.
- - Conducted insurance and billing processes, maintaining precise patient records and resolving inquiries.
- - Enhanced patient care access scheduled consultations and managed medical equipment requests.
- Resolved customer inquiries regarding medical equipment and services, enhancing client satisfaction.
Education
High School Diploma -
Westport High School
Kansas City, MO 08.2001 - 05.2005
Skills
- Salesforce EMR/EHR expertise
- Healthcare terminology
- Proficient in Slack
- Effective listening
- Zendesk proficiency
- Effective time management
- Proficient in Microsoft Office
- HIPAA compliance expertise
- Customer retention strategies
Timeline
Emergency Communications Operator
Johnson Controls
03.2020 - Current
Client Services Coordinator
Quest Diagnostics
07.2016 - 03.2018
Customer Support Specialist
Apria Healthcare
12.2011 - 07.2016
High School Diploma -
Westport High School
08.2001 - 05.2005