Hi, I’m
Tiara Raymond
Bear,DE
Summary
Experienced with managing support teams and ensuring high-quality customer service. Utilizes strong leadership and problem-solving skills to address and resolve complex issues. Track record of fostering team collaboration and maintaining adaptable strategies to meet evolving needs.
Overview
7
years of professional experience
1
Certification
Work History
ChristianaCare
Patient Digital Ambassador
11.2021 - Current
Job overview
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Adhered to strict HIPAA guidelines to protect patient privacy
- Restocked each medical room with an adequate supply of medications and supplies in preparation for patients
- Updated patient information and insurance details for accurate electronic medical records
- Liaised between clients and vendors and maintained effective lines of communication
- Managed filing system, entered data, and completed other clerical tasks
- Training new employees
- Ordering supplies
- Managing schedule
Meadowwood Behavioral Health Hospital
Business Office Coordinator/Supervisor
06.2020 - 11.2021
Job overview
- Developed correspondence letters, memos, and emails
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance
- Utilized the company's accounting systems to review reports and prepare assessments
- Oversaw office inventory activities by ordering requisitions, stocking, and receiving shipments
- Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options
- Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurance to obtain timely and accurate payments
- Reviewed and reconciled customer accounts to manage the accuracy of payments
Crozer Chester Medical Center
Patient Access Representative I & II/ Supervisor
06.2018 - 11.2021
Job overview
- Received patient deductibles and co-pay amounts and discussed options to satisfy the remainder of patient financial obligations
- Performed patient scheduling and registration functions to serve as an initial contact point for medical office visits
- Collected and entered patient demographic and insurance data into a computer database to establish patient's medical records
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Supervised new employees and department for authorizations
Education
Wilmington University
MBA from Healthcare Administration
01.2024
Goldey-Beacom College
BBA from Healthcare Administration
01.2017
Harcum College
AAS from Business Leadership
01.2009
Skills
- Product Knowledge
- Customer Education
- Brand Awareness
- Business Development
- Data Analytics
- Customer Service
- Schedule Coordination
- Problem-Solving
- Project Management
- Team Development
- Microsoft Office
- Medical terminology
- Billing
- EHR
- Customer engagement
- Office administration
- Training and mentoring
- Insurance verification
Certification
- Google Analytics, Google, 11/2023
- ISC2, 11/2024 - 03/2025 (pending)
Timeline
Patient Digital Ambassador
ChristianaCare
11.2021 - Current
Business Office Coordinator/Supervisor
Meadowwood Behavioral Health Hospital
06.2020 - 11.2021
Patient Access Representative I & II/ Supervisor
Crozer Chester Medical Center
06.2018 - 11.2021
Goldey-Beacom College
BBA from Healthcare Administration
Harcum College
AAS from Business Leadership
Wilmington University
MBA from Healthcare Administration
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