Tiara Reed
West Memphis,AR
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical administrative position. Ready to grow, endlessly gain knowledge and help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Specimen Processing Specialist
ADPI Medical INC
10.2021 - 07.2022
- Introduce and prepare biological specimens to the laboratory to ensure accurate processing
- Open specimens and pour off into secondary containers to prepare for analysis and testing
- Verify patient demographic information matches the test requisition form submitted
- Data entry of patient information into the computer system for tracking purposes
- Meet key production metrics and quality measures to ensure timely and accurate results
- Unpack and route specimens to their respective staging areas
- Pack and ship specimens to proper testing facilities when required
- Properly prepare and store excess specimen samples
- Resolve and document any problem specimens
- Handle and dispose of medical and chemical waste
- Comply with applicable environmental health and safety policies and processes.
Processing Technician/Trainer/Donor Floor Technician
Octapharma Plasma
03.2020 - 10.2021
- Posting payments to donor accounts
- Verifying and making corrections to misapplied payments
- Prompt and accurate collection, storage and shipping of plasma bottles and samples
- Process blood and plasma samples
- Maintain compliance with SOP, current Good Manufacturing Procedures (cGMP) and regulatory guidelines
- Accountable for area operations to accommodate production levels and donor arrival patterns
- Training and providing leadership to new/existing employees
- Ensures prompt and sterile collection of plasma samples
- Performs all required quality controls and reports issues to Quality Assurance and Management
- Remains alert for any adverse donor reactions and notifies appropriate staff
- Cleans blood or plasma spills and performs proper procedure for disposition of biohazardous waste
- Monitors freezer and refrigerator temperatures
- Conducts daily calibration and quality checks of equipment.
Customer Service Associate
Walgreens
02.2018 - 03.2020
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested
- Recommends items for sale to customer and recommends trade-up and/or companion items
- Assists with OTC products and takes customer to aisle when possible
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
- Implements Company asset protection procedures to identify and minimize profit loss
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
- Completes resets and revisions as directed
- Has working knowledge of store systems and store equipment
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
- Complies with all company policies and procedures; maintains respectful relationships with coworkers
- Completes special assignments and other tasks as assigned.
Ramp Service Agent
Delta Air Lines
11.2016 - 11.2018
- Guide aircraft/Chock wheels
- Operate machinery to perform airplane movement
- Position safety cones around aircraft
- Position equipment by aircraft
- Connect ground power, pre-conditioned air, and air-start units
- Service aircraft potable water
- Transfer baggage/cargo to and from belts, carts, baggage devices, and containers
- Remove baggage/cargo from aircraft cargo compartment
- Scan and process baggage/cargo
- Interpret documentation (e.g., bag tags) to determine proper handling of baggage/cargo
- Load baggage/cargo in the aircraft cargo compartment according to weight and balance specifications
- Monitor traffic around the gate area to prevent collisions
- Remove any foreign-object debris from the safety envelope
- Perform pre-departure and post-arrival aircraft walk-around
- Inspect aircraft pre- and post-flight
- Report identified aircraft damage to crew chief, supervisors, pilots, and/or maintenance
- Ensure gate has resources needed to facilitate effective operations
- Coordinate with other operational personnel to ensure efficient loading of baggage/cargo, aircraft servicing, and pushback
- Adhere to government regulations (e.g., DOT, FAA, TSA)
- Adhere to company policies, procedures, and performance standards.
Ramp Agent/ Lead
Menzies Aviation
10.2014 - 10.2016
- Load and offload luggage and cargo, transporting to various airport locations
- Distribute all paperwork to flight crews including fuel slips, load plans, cargo manifests and flight releases
- Marshals and pushes back aircraft
- Prepares weight and balance forms and ensures load integrity by inputting accurate commodity codes and weights into a data entry system
- Service aircraft as necessary to include lavatory, potable water, aircraft grooming, deicing and security searches
- Operates and/or drives multiple types of equipment, such as belt-loaders, tugs, air-start units, bag carts, lavatory carts and deice trucks
- Execute aircraft tow operations
- Train employees.
Sales Associate
Marshalls
06.2012 - 10.2014
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested
- Role models established customer experience practices with internal and external customers
- Supports and embodies a positive store culture through honesty, integrity, and respect
- Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
- Promotes credit and loyalty programs during customer interactions
- Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
- Accurately processes and prepares merchandise for the sales floor following company procedures and standards
- Initiates and participates in store recovery as needed throughout the day
- Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
- Provides and accepts ongoing recognition and constructive feedback
- Adheres to all labor laws, policies, and procedures
- Supports and participates in store shrink reduction goals and programs
- Participates in safety awareness and maintenance of a risk-free environment.
Education
Certificate - Medical Administrative Assistant
University of Arkansas Grantham
05.2023
Associate's degree - Dental Assisting
Clover Park Technical College
Lakewood, WA09.2018
High School Diploma -
Mount Tahoma High School
Tacoma, WA06.2014
Skills
- Customer service
- HIPAA/OSHA Compliance
- Cashiering
- Quality Assurance
- Administrative/Clerical
- Time Management
- Leadership
- Medical Terminology
- Healthcare
- Typing
- Computer Literacy
- Microsoft Office
- Phone etiquette
- Data Entry
- Exceptional Written/ Oral Communication
- Critical Thinking
- Conflict Resolution
- Multitasking Abilities
- Process Improvement
- Attention to Detail
- Problem Solving
- Organizational Skills
- Interpersonal Communication
Certification
- National Healthcareer Association Medical Administrative Assistant Certification (CMAA), #X9Y7A2H2, 04/26/23 - 04/26/25
- Certified Medical Administrative Assistant
Additional Information
Relevant coursework completed:
Computer Software Apps Healthcare
Healthcare Delivery Systems
Medical Terminology
HIPAA, OSHA
Office Policies
Medical Assisting
Billing
Claims, Diagnostic and Procedure Coding (ICD-10-CM, ICD-10-PCS)
Healthcare Code of Ethics
Patient Scheduling,
Insurance, Revenue Cycle and Banking
Office Management,
Bookkeeping
Advanced Reading/Writing
Psychology
Dental Terminology
Dental Scheduling
Dental Doc & Invent Systems
Dentrix Advanced
Microsoft Word
Excel
Publisher
Timeline
Specimen Processing Specialist
ADPI Medical INC
10.2021 - 07.2022
Processing Technician/Trainer/Donor Floor Technician
Octapharma Plasma
03.2020 - 10.2021
Customer Service Associate
Walgreens
02.2018 - 03.2020
Ramp Service Agent
Delta Air Lines
11.2016 - 11.2018
Ramp Agent/ Lead
Menzies Aviation
10.2014 - 10.2016
Sales Associate
Marshalls
06.2012 - 10.2014
Certificate - Medical Administrative Assistant
University of Arkansas Grantham
Associate's degree - Dental Assisting
Clover Park Technical College
High School Diploma -
Mount Tahoma High School
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