Tiara Robinson
Severn,MD
Summary
Experienced property management professional with a successful track record of over 10 years in leading multifamily property operations, optimizing financial performance, and enhancing resident satisfaction. Proven expertise in strategic planning, team leadership, cost-saving initiatives, and process improvement. Adept at driving revenue growth, managing large portfolios, and fostering high-performance teams. Passionate about leveraging technology and innovation to deliver exceptional service and operational excellence. Knowledgeable with a proven track record in fostering robust community engagement and enhancing member satisfaction. Successfully implemented community initiatives that increased participation and strengthened relationships. Excellent communication and conflict resolution skills contribute to seamless community operations. A community management professional adept at nurturing and enhancing online and offline communities. Leveraged strategic planning and innovative approaches to drive member engagement and loyalty. Valued for collaborative work ethic and adaptability, consistently meeting organizational goals. Skilled in social media management and community event planning.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Manager
Greystar
04.2024 - Current
- Spearheaded the smooth transition from Wood Residential to Greystar, improving operational processes and boosting resident satisfaction by 25% within the first six months
- Consistently met financial targets with a variance of less than 5% by implementing strategic cost control measures and optimizing resource allocation
- Launched a new resident engagement platform that increased participation in community events by 40%
- Enhanced lease renewal rates by 30% through personalized communication strategies, improving overall resident retention
- Successfully managed daily operations for a 394-unit multifamily property, maintaining an occupancy rate above 95%
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Multi-Site Assistant Property Director
Wood Partners
03.2022 - 04.2024
- Managed the operations of two properties with a total of 665 units, reducing operating expenses by 20% over two quarters through proactive budget management and cost-cutting initiatives
- Administered monthly revenue collections exceeding $4.5M, ensuring accurate financial reporting and timely payment processing
- Converted 75% of potential tenant leads into signed leases, building strong resident relationships that minimized turnover
- Led weekly sales and operational meetings, presenting financial performance and strategic insights to senior leadership
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Senior Assistant Property Director
Wood Partners
01.2018 - 03.2022
- Managed a 271-unit property, overseeing financial operations and processing over $400,000 in monthly revenue
- Reduced delinquency rates by 30% during the pandemic by implementing effective collection strategies
- Maintained a delinquency rate of 97%, ensuring a high collection rate for rents and fees
- Provided coaching and leadership to leasing specialists, improving leasing performance and ensuring high-quality customer service
- Maintained strict confidentiality of sensitive information while managing complex filing systems for both physical documents and digital records.
Resident Services Director / Bookkeeper
Bridge Property Management
07.2017 - 12.2017
- Managed the operations of a 534-unit property, including leasing, collections, bill payments, and compliance with all laws and policies
- Oversaw a rent portfolio of over $400K in monthly revenue, maintaining accurate financial records
- Resolved resident complaints, increasing tenant satisfaction by 40% as measured by resident surveys
- Coordinated five successful community events, increasing resident engagement and satisfaction
- Strengthened community partnerships by collaborating with local organizations for events and resources that enriched residents'' lives.
Assistant Property Manager
Fieldstone Properties
12.2014 - 03.2016
- Supported the management of a 2,900-unit property, including overseeing accounts payable, receivables, and resident ledgers
- Ensured an average renewal rate of over 75% by reviewing contracts and proactively communicating with tenants
- Led a team of eight maintenance workers, ensuring prompt responses to maintenance requests with a less than 12-hour turnaround time
- Increased occupancy by 65% through strategic marketing and promotional campaigns
- Followed up on delinquent tenants and coordinated collection procedures.
Leasing Consultant
Aimco Apartment Homes
11.2011 - 11.2013
- Managed leasing for a 175-unit property, ensuring prospective residents were informed about property amenities, policies, and leasing options
- Developed and executed outreach campaigns and events, increasing rental commitments by 15%
- Successfully retained 83% of existing residents by addressing concerns and providing exceptional customer service
- Managed 30+ inquiries per day and conducted property tours, maintaining high engagement with potential tenants
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Education
Associate of Arts - Business Administration And Management
Howard Community College
Columbia, MD12-2025
High School Diploma -
Wakefield High School
Arlington, VA05.2009
Skills
- Financial Management
- Budgeting
- Forecasting
- P&L analysis
- Cost control
- Conflict resolution
- Customer service
- Team Leadership
- Staff training
- Advanced proficiency in Yardi
- Advanced proficiency in OneSite
- Advanced proficiency in RealPage
Accomplishments
- Supervised team of 9 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Apartment Manager (CAM), [Year of Certification]
- [Any other certifications or relevant training]
Additionalskillstraining
- Advanced proficiency in Yardi, OneSite, RealPage, and On-Site property management software
- Strong background in lease management, rent collection, and financial analysis
- Excellent interpersonal communication and team management skills
- In-depth knowledge of Fair Housing laws and compliance
Timeline
Community Manager
Greystar
04.2024 - Current
Multi-Site Assistant Property Director
Wood Partners
03.2022 - 04.2024
Senior Assistant Property Director
Wood Partners
01.2018 - 03.2022
Resident Services Director / Bookkeeper
Bridge Property Management
07.2017 - 12.2017
Assistant Property Manager
Fieldstone Properties
12.2014 - 03.2016
Leasing Consultant
Aimco Apartment Homes
11.2011 - 11.2013
High School Diploma -
Wakefield High School
- Certified Apartment Manager (CAM), [Year of Certification]
- [Any other certifications or relevant training]
Associate of Arts - Business Administration And Management
Howard Community College
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