Tiara Ross
Norristown,Pennsylvania
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Administrative Associate
John Kennedy Subaru
Plymouth Meeting, PA
06.2023 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained accurate records of accounts receivable and payable transactions.
- Reconciled daily cash receipts with bank deposits.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Responsible for entering customer payments into the accounting software system.
Clerical Associate
Pennsylvania Liquor Control Board
Chesterbrook, PA
01.2021 - 03.2023
- Developed and maintained positive customer relations by addressing customer concerns, providing information, and processing payments.
- Oversaw the daily operations of the store, including inventory management, staff scheduling, and cash handling.
- Assisted Store Manager in developing strategies to increase sales, improve customer service, and maximize profits.
- Created monthly promotional campaigns to increase visibility of products and services offered at the store.
- Trained new employees on proper operational procedures related to stocking shelves, customer service protocols.
- Participated in weekly team meetings with Store Manager to discuss progress towards goals.
Sales/Stock Collaborator
Aerie
King of Prussia, PA
10.2019 - 03.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Participated in overnight floorsets and replenishments.
Education
High School Diploma -
Conestoga High School
Berwyn, PA06.2019
Some College (No Degree) - Architecture
Temple University
Philadelphia, PASkills
- Group activity implementation
- Multitasking capabilities
- Interpersonal communication
- Facilities maintenance
- Accurate money handling
- Data Processing
- Team leadership
- Time management
- Organizational strengths
- Dependable and reliable
- Adobe software
- Excel software
- Microsoft Suite
- Project Management
- Invoice and payment processing
- Account Programming
- Prioritization over critical decisions
- Detail Oriented
References
Jonas Crenshaw
601-479-3707
Shante Sullivan
267-770-2851
Kurt Hoffman
410-377-7071
Timeline
Administrative Associate
John Kennedy Subaru
06.2023 - Current
Clerical Associate
Pennsylvania Liquor Control Board
01.2021 - 03.2023
Sales/Stock Collaborator
Aerie
10.2019 - 03.2020
High School Diploma -
Conestoga High School
Some College (No Degree) - Architecture
Temple University
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