TIARA SAMPLE
Ellicott City,MD
Summary
Assistant Property Director adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 2900 units. Exceptional record of maintaining profitability through positive resident relations and cost controls.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Assistant Property Director
Wood Residential Services
Ellicott City, MD
01.2018 - Current
- Sales leadership including new customer attraction and improving sales performance.
- Team leadership including recruiting, development, and management.
- Ensure that all invoices received from the properties are approved, entered and paid within a timely manner.
- Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.
- Prepare and review quarterly and year end reports.
- Collected over 60k of bad debt in house without going to collections.
- Generate re-class workbooks, variances, budgets and forecasting.
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Made recommendations for changes in funding process and policies based on data and judgment.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Kept meticulous records of all correspondence between management and tenants.
Resident Services Director/ Bookkeeper
Bridge Property Management
Silver Spring, MD
07.2017 - 12.2017
- Bridge Property Management- (534 units, Accept rental payments and post to, website.
- Record monies collected and prepare bank deposit slips.
- Prepare statement of accounting notices for past residents.
- Prepare and review quarterly and year end reports.
- Advise residents of referral concessions.
- Learn and ensure compliance with all company, local, state and federal safety rules.
- Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.
- Planned programs and leisure time activities in line with residents' interests and capabilities to foster comforting and positive residential environment.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Analyzed figures, postings and documents to maintain accounting program accuracy.
Assistant Property Manager
Fieldstone Properties
Greenbelt, MD
04.2015 - 03.2017
- Ensure that all rents are collected when due and posted in a timely manner.
- Maintain resident ledgers to ensure correct balances.
- Developed policies and procedures for effective property management.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Kept accurate records of all resident and tenant correspondence.
- Escalated any major issues to property manager for immediate remediation.
- Processed security deposit refunds.
Leasing Consultant/ Resident Relations Specialist
AIMCO Properties
Alexandria, VA
11.2012 - 04.2015
- Update availability report, process applications for approvals.
- Assist the maintenance department by ensuring apartment turnovers, moves-in, move-outs, and work order requests are completed on schedule and to company standards.
- Inspect pre-leased apartments prior to move-in.
- Completes resident move in process (i.e., sign leases, collect rent, conduct move-in inspection.).
- Ensures all conversations and service requests are documented in resident file.
- Conduct background checks for future residents.
- Evaluate credit reports according to the company's income and credit guidelines.
- Resolve resident queries and complaints over the phone and in person.
- Completed move-in/move-out process within the Onesite software/Prepare lease packets.
- Collect monies for daily deposits.
- Assist property manager with accounting procedures.
Education
Business Administration And Management
Howard Community College
Columbia, MD 01.2020 - Current
Business Administration
Northern Virginia Community College
Alexandria, VA 10.2009 - 11.2010
Skills
Financial budgeting and reporting
Timeline
Business Administration And Management
Howard Community College
01.2020 - Current
Assistant Property Director
Wood Residential Services
01.2018 - Current
Resident Services Director/ Bookkeeper
Bridge Property Management
07.2017 - 12.2017
Assistant Property Manager
Fieldstone Properties
04.2015 - 03.2017
Leasing Consultant/ Resident Relations Specialist
AIMCO Properties
11.2012 - 04.2015
Business Administration
Northern Virginia Community College
10.2009 - 11.2010
Similar Profiles
Ezinne AbosiEzinne Abosi
Rehabilitation Assistant at Shaw' Wood Residential CareRehabilitation Assistant at Shaw' Wood Residential Care
Eric LunaEric Luna
Groundskeeper/Service Porter, Leasing Specialist at Wood ResidentialGroundskeeper/Service Porter, Leasing Specialist at Wood Residential
Aaliyah KingAaliyah King
Assistant Property Manager at Wood ResidentialAssistant Property Manager at Wood Residential
Claudia GabrielClaudia Gabriel
Server at Soluna CocinaServer at Soluna Cocina
KARA CHAPLINKARA CHAPLIN
Commitment Record Specialist II at State Of MarylandCommitment Record Specialist II at State Of Maryland