Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Tiara Simpson

Tiara Simpson

Arlington,TX

Summary

Dynamic customer service professional with a proven track record at Qulafon, excelling in patient management and insurance verification. Adept at conflict resolution and enhancing operational efficiency, I deliver exceptional support while maintaining accurate health records. Committed to fostering positive patient experiences through effective communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Qulafon
Highland Park, MI
09.2023 - Current

Providing above and beyond customer service

Assigned patients to appropriate healthcare providers

Updated and maintained customer account information

Helped verify patient insurance coverage for healthcare providers

Managed incoming calls with professionalism and efficiency.


MHT/Health Unit Clerk

Perimeter Behavioral Hospital
Arlington, Texas
11.2020 - 07.2022

Managed and defused high -tension situations using conflict resolution techniques

Performed routine updates of patients health records

Managed inventory and documentation systems to enhance nurses station efficiency

Provided emotional support and therapeutic interventions to patients

Collected and documented vital signs accurately in patients records

Education

High School Diploma -

Lee's Summit North
Lee's Summit, MO
05-2011

Skills

  • Customer service
  • Patient management
  • Insurance verification
  • Health record management
  • Conflict resolution
  • Data entry
  • Call management
  • Problem solving

Affiliations

  • Language learning
  • Volunteering at church
  • Reading
  • Event Planning

Timeline

Customer Service Representative

Qulafon
09.2023 - Current

MHT/Health Unit Clerk

Perimeter Behavioral Hospital
11.2020 - 07.2022

High School Diploma -

Lee's Summit North

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