Tiara Sinila
General Manager
Toledo,OH
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
Aimbridge Hospitality
03.2021 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Assisted in recruiting, hiring and training of team members.
Assistant General Manager
Aimbridge Hospitality
01.2020 - 03.2020
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Front Office Manager
Aimbridge Hospitality
11.2019 - 01.2020
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Delivered performance reviews, recommending additional training or advancements.
- Created, prepared, and delivered reports to various departments.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Front Office Assistant Manager
Hawthorn Suites By Wyndham
02.2019 - 10.2019
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
Front Desk Receptionist
Homewood Suites by Hilton
05.2012 - 02.2014
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
Education
GED -
Glass City Academy
Toledo, OH01.2006
Skills
- Office experience (10 years)
- Succession Planning
- Quality Assurance
- Opera
- Choice Advantage
- Budgeting
- Forecasting
- Revenue
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteTimeline
General Manager
Aimbridge Hospitality
03.2021 - Current
Assistant General Manager
Aimbridge Hospitality
01.2020 - 03.2020
Front Office Manager
Aimbridge Hospitality
11.2019 - 01.2020
Front Office Assistant Manager
Hawthorn Suites By Wyndham
02.2019 - 10.2019
Front Desk Receptionist
Homewood Suites by Hilton
05.2012 - 02.2014
GED -
Glass City Academy
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