Tiara Sinila
General Manager
Toledo,OH
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margins. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
Aimbridge Hospitality
Maumee Ohio
03.2021 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Assisted in recruiting, hiring and training of team members.
Assistant General Manager
Aimbridge Hospitality
01.2020 - 03.2020
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Front Office Manager
Aimbridge Hospitality
11.2019 - 01.2020
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Delivered performance reviews, recommending additional training or advancements.
- Created, prepared, and delivered reports to various departments.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Front Office Assistant Manager
Hawthorn Suites By Wyndham
02.2019 - 10.2019
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
Front Desk Receptionist
Homewood Suites by Hilton
05.2012 - 02.2014
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
Education
GED -
Glass City Academy
Toledo, OH01.2006
Skills
- Office experience (10 years)
- Succession Planning
- Quality Assurance
- Opera
- Choice Advantage
- Budgeting
- Forecasting
- Revenue
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteTimeline
General Manager
Aimbridge Hospitality
03.2021 - Current
Assistant General Manager
Aimbridge Hospitality
01.2020 - 03.2020
Front Office Manager
Aimbridge Hospitality
11.2019 - 01.2020
Front Office Assistant Manager
Hawthorn Suites By Wyndham
02.2019 - 10.2019
Front Desk Receptionist
Homewood Suites by Hilton
05.2012 - 02.2014
GED -
Glass City Academy