Tiara Smith
Takoma Park,MD
Summary
Experienced with handling customer inquiries and issues effectively. Utilizes communication and problem-solving skills to ensure client satisfaction. Track record of maintaining positive client relationships and providing top-tier support while having the skills to transition into the criminal justice field gracefully.
Overview
5
5
years of professional experience
Work History
Clinical Lab Support Rep
Children's National Hospital
07.2024 - Current
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Lead Phlebotomist
Diamond Medical Lab
10.2020 - 07.2024
- Assisted in training and onboarding new phlebotomists.
- Developed and implemented strategies to improve phlebotomy processes.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Enhanced patient experience by providing efficient and accurate blood collection services.
- Remote dispatching to techs to provide phlebotomy services
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
Volunteer
Virginia Williams Family Resource Center
01.2021 - 05.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Customer Service Operator
Medstar Washington Hospital Center
06.2019 - 05.2021
- Balanced multiple priorities effectively in a fast-paced environment without sacrificing attention to detail or quality of service.
- Cross-trained and provided backup support for organizational leadership.
- Met patient call guidelines for service levels, handle time and productivity.
- Fulfilled facility maintenance request
- Answered and routed all calls coming into the main hospital
- Administered pagers to physicians
- Paging on call physicians to handle patient emergencies
- Maintained all HIPPA regulations for patient safety
- Administered patient security codes to families of trauma victims.
Education
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZ05-2025
Certificate - Medical Assistance
Medtech Institute
Silver Spring09-2014
Skills
- Customer Satisfaction
- Remote Support
- Organization
- Microsoft Office
- Call center experience
- Escalation Handling
- Documentation
- Dispute Resolution
- Email support
- Customer Service
- Office Administration
- Training and mentoring
- Corrective Actions
- Attention to Detail
- Time Management
- Flexible and Adaptable
- Multitasking
- Dependable and Responsible
- Critical Thinking
Accomplishments
Completed my Associates degree in 1 year.
Timeline
Clinical Lab Support Rep
Children's National Hospital
07.2024 - Current
Volunteer
Virginia Williams Family Resource Center
01.2021 - 05.2021
Lead Phlebotomist
Diamond Medical Lab
10.2020 - 07.2024
Customer Service Operator
Medstar Washington Hospital Center
06.2019 - 05.2021
Associate of Science - Criminal Justice
University of Phoenix
Certificate - Medical Assistance
Medtech Institute
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