Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiara Smith

Crowley,TEXAS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Manager In Training

Specs Liquor And Bar Supply
07.2024 - Current
  • Support the Store Manager and Assistant Store Manager in achieving all store objectives including maximizing sales, ensuring team member productivity, assisting in payroll controls, and driving overall profitability in the store.
  • They train on how to supervise sales staff, stockers, cashiers, receivers, and all other non-management team members.
  • In addition to managerial training duties, they assist as needed throughout the store and are proficient at all in-store functions.
  • Trains to supervise hourly staff in day to day activities; Responsibilities to learn include staff training, directing work, addressing complaints, and resolving problems with Store Manager/Assistant Store Manager/District Manager input when necessary.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Acted with integrity, honesty, and knowledge to promote culture of company.

Monitoring Agent

ADT
08.2021 - 07.2024
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
  • Questioned callers to determine locations and nature of problems to determine type of response needed.
  • Recorded dates, times, destinations and types of calls or messages received and transmitted, using CRM (Customer Relationship Management) platforms, VoIP (Voice over Internet Protocol) systems, and workforce management tools
  • Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
  • Contacted law enforcement in case of unauthorized persons, documents, and materials.
  • Troubleshot systems remotely to assist clients with resetting and bypassing alarm systems.
  • Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
  • Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Call management skills in high call volume centers

Customer Service Representative/Call Center Work From Home

AT&T Mobility Call Center
02.2018 - 01.2021
  • Addressed customer account discrepancies and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.

Retail Store Manager

Dollar General
04.2015 - 10.2020
  • Managed retail inventory and merchandising, ensuring optimal stock levels and product variety.
  • Implemented robust cash handling procedures, minimizing discrepancies.
  • Oversaw store opening and closing, ensuring smooth daily operations.
  • Managed daily operations with a focus on precise cash handling and payroll accuracy.
  • Revamped recruiting processes to build a reliable and highly collaborative team.
  • Implemented innovative merchandising strategies that increased customer engagement.
  • Boosted team productivity by 20% through enhanced training programs.
  • Analyzed sales data to adjust product placements, lifting sales by 5%.

Assistant General Manager/Opening Store Trainer

Taco Bueno
02.2013 - 06.2016
  • Boosted profitability through effective cost and labor control.
  • Enhanced customer satisfaction through speed of service and handling complaints.
  • Improved operational efficiency through equipment maintenance and inventory control.
  • Managed inventory and staffing, ensuring optimal operational costs.
  • Trained staff in customer service excellence, resolving complaints efficiently.
  • Streamlined store openings, enhancing process efficiency and team readiness.
  • Optimized supply chain procedures to reduce costs and improve service speed.
  • Fostered team growth through targeted training, boosting service quality.

Education

High School Diploma -

EAST CENTRAL HIGH SCHOOL
Tulsa, OK
05-2004

Skills

  • Technical skills
  • Quality management
  • Account management
  • Business development
  • Empathetic and genuine
  • Inbound customer service
  • CRM software
  • Problem resolution
  • Call flow maximization
  • Customer relationship management (CRM)
  • Phone etiquette
  • Complaint handling

Timeline

Manager In Training

Specs Liquor And Bar Supply
07.2024 - Current

Monitoring Agent

ADT
08.2021 - 07.2024

Customer Service Representative/Call Center Work From Home

AT&T Mobility Call Center
02.2018 - 01.2021

Retail Store Manager

Dollar General
04.2015 - 10.2020

Assistant General Manager/Opening Store Trainer

Taco Bueno
02.2013 - 06.2016

High School Diploma -

EAST CENTRAL HIGH SCHOOL

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