Tiara Smith
Baton Rouge,LA
Summary
Proven customer service expert from Everise, adept in time management and problem-solving, significantly enhancing customer loyalty and operational efficiency. Excelled in multitasking across high-volume environments, showcasing exceptional attention to detail and administrative prowess. Achieved a seamless blend of hard and soft skills, driving forward office organization and guest relations.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Neuromedical Center
01.2025 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing office workflow and enhancing client satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of visitor logs and office correspondence for compliance purposes.
- Trained new staff on front desk procedures, fostering a collaborative team environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Processed Medicaid claims with accuracy, ensuring compliance with state and federal regulations.
Front Desk Receptionist
Savard
11.2023 - 01.2025
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Customer Service Representative
LatentView
10.2019 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Work From Home Agent
Everise
06.2019 - 09.2021
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Verified insurance information for accuracy and completeness, ensuring compliance with industry standards.
- Coordinated with healthcare providers to obtain necessary documentation for patient accounts.
Education
High School Diploma -
Woodlawn High School
05.2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Appointment scheduling
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Front office management
- Administrative support
- Office administration
- Guest relations
- Document management
- Skilled in software
- Multi-line telephone systems
- Meeting scheduling
- Medical billing
- Insurance claim validation
Timeline
Front Desk Receptionist
Neuromedical Center
01.2025 - Current
Front Desk Receptionist
Savard
11.2023 - 01.2025
Customer Service Representative
LatentView
10.2019 - 10.2023
Work From Home Agent
Everise
06.2019 - 09.2021
High School Diploma -
Woodlawn High School