Tiara Smith
Dayton,OH
Summary
Healthcare Administration graduate with 10+ years of experience in service coordination, compliance, customer service, and medical records. Strong skills in EMR systems, onboarding, scheduling, and supporting fast-paced healthcare operations.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Arcadia Home Care
Beavercreek, Ohio
10.2023 - Current
- Coordinate daily scheduling for HHAs and STNAs, ensuring proper coverage and timely delivery of services.
- Maintain communication between caregivers, clients, nurses, and office leadership to resolve issues quickly.
- Process new referrals, verify documentation, and support onboarding of direct care workers.
- Ensure compliance with company policies, state regulations, and client care requirements.
- Monitor attendance, performance concerns, and service changes while providing support to field staff.
Compliance Manager
Alto Healthcare Staffing
Dayton, Ohio
07.2021 - 04.2023
- Ensured effective communication of changes in regulations or policies throughout the organization.
- Investigated complaints from customers regarding violations of company policy or applicable law and regulation.
- Assisted with investigations into allegations of fraud or misconduct within the organization.
- Designed systems to track compliance performance metrics across the organization.
- Conducted internal audits to identify areas of non-compliance and recommend corrective actions.
- Created reports outlining compliance activities for executive leadership review.
- Maintained detailed records of all compliance related activities.
Customer Service Specialist
PNC Mortgage
Dayton, OH
09.2019 - 07.2021
- Processed returns, refunds, exchanges according to company policies and procedures.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Performed data entry of customer orders into the company's order management system.
Medical Records Specialist
Alternate Solutions Health Network
Dayton, OH
09.2017 - 09.2019
- Monitored progress notes entered into the system by physicians or other healthcare providers.
- Collected, filed, scanned, and retrieved confidential patient information.
- Identified discrepancies between paper and electronic records.
- Adhered to HIPAA guidelines when handling protected health information.
- Performed data entry into electronic health record systems.
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Analyzed data for trends in healthcare utilization and costs.
- Reviewed medical records to ensure accuracy and completeness.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ01-2022
Bachelor of Science - Medical Billing And Coding
Ross Medical Education Center
Dayton, OH07-2016
Skills
- Medical Records & Documentation
- ICD-10 Coding
- HIPAA Compliance
- EMR/EHR Systems
- Administrative & Clerical Support
- Customer Service & Call Center Support
- Employee Orientation & Onboarding
- Windows OS, Internet, MS Office, Productivity Applications
- Team Building & Leadership Support
- Basic Accounting & Bookkeeping
- Insurance Verification
- Transcription & Data Entry
References
References available upon request.
Timeline
Service Coordinator
Arcadia Home Care
10.2023 - Current
Compliance Manager
Alto Healthcare Staffing
07.2021 - 04.2023
Customer Service Specialist
PNC Mortgage
09.2019 - 07.2021
Medical Records Specialist
Alternate Solutions Health Network
09.2017 - 09.2019
Bachelor of Science - Health Administration
University of Phoenix
Bachelor of Science - Medical Billing And Coding
Ross Medical Education Center