Summary
Overview
Work History
Education
Skills
Software
Timeline
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Tiara Snell

Customer Success Sales Representative
Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. As well as Insightful Marketing Manager with experience devising and implementing marketing campaigns. Built deep understanding of target audience and competitors to develop effective marketing messaging. Early adopter of latest industry trends and strategies, resulting in consistently fresh and creative ideas. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Customer Success Sales Representative

Homebase
06.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Outbound calls to customers to follow up with ongoing tickets and sales opportunities
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provide troubleshooting for technical issues
  • Build rapport with clientele via email with customers
  • Met or exceeded all sales goals for each month, resulting in 40% revenue increase over 12 months
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.

Game Coach/Marketing Manager

Innovation Game Station
01.2019 - Current
    • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
    • Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
    • Managed workflow between staff, coordinating documents, planning and creative material distribution.
    • Utilized market trends and target audience statistics to effectively and appropriately market products.
    • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
    • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
    • Improve and Maintain social media content
    • Monitored team practices to establish high level of performance.

Sales Representative

AT&T
04.2020 - 06.2022
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Cold-called leads and closed large number of new sales over several months.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

Sales Representative/Technical Support Representative

T-Mobile
02.2019 - 06.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

High School Diploma -

Lindblom Math And Science Academy
Chicago, IL
08.2014 - 2018.06

High School Diploma -

University of Missouri - Columbia
Columbia, MO
05.2001 -

Skills

Troubleshooting and Assistance

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Software

Zoho

Salesforce

Zendesk

Timeline

Customer Success Sales Representative

Homebase
06.2022 - Current

Sales Representative

AT&T
04.2020 - 06.2022

Sales Representative/Technical Support Representative

T-Mobile
02.2019 - 06.2021

Game Coach/Marketing Manager

Innovation Game Station
01.2019 - Current

High School Diploma -

Lindblom Math And Science Academy
08.2014 - 2018.06

High School Diploma -

University of Missouri - Columbia
05.2001 -
Tiara SnellCustomer Success Sales Representative