Tiara Sosa
Mesa,Arizona
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 3 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
13
13
years of professional experience
Work History
Training Coordinator/Program Manager
Transdev Alternative Services (via Waymo)
05.2021 - Current
- Responsible for meeting weekly recruiting, hiring, training target metrics for new Autonomous Vehicle Operators for client (Waymo)
- Created and managed offer letters for external and internal employees
- Partnered with HR and assigned teams to ensure seamless and high quality implementation of HR processes within the team including coordination for onboarding, engagement, training, onboarding, employee grievance, fatigue mitigation, etc
- Screened and selected candidates effectively by assessing their previous experience and culture fit with the environment
- Once recruiting at a larger scale, partnered with third party sourcing firm to keep recruiting goals on track
- Accurately organized and maintained personnel data and records, ensuring confidentiality and compliance with applicable laws
- Ensuring compliance with USCIS Form I-9 Employment Eligibility Verification
- Problem solve and implement strategic programs to help team scale - such as optimizing onboarding programs, analyzing compensation levels, building out performance management, and trend analysis
- Supported executive with org changes in partnership with HRBP: create org charts, update org aliases, and manage communications.
Instructor
Transdev Alternative Services (via Waymo)
05.2018 - 05.2021
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Early Software Tester
Transdev Alternative Services (via Waymo)
12.2017 - 05.2018
- Improved software quality by executing thorough test cases and identifying critical defects.
- Mentored junior testers, fostering a productive and collaborative work environment that emphasized continuous learning and improvement.
- Streamlined regression testing process with the implementation of automated testing tools.
- Established practical test strategies that aligned with project requirements while adhering to strict deadlines, contributing to successful releases without delay.
Lead Scribe
Primary Eyecare Centre
05.2016 - 12.2017
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
Lead Optometric Technician
Urban Optique & Eyecare
05.2014 - 04.2016
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Maintained detailed records of patient care activities, ensuring timely follow-up appointments as needed.
- Developed strong relationships with local physicians, fostering referrals and collaboration for comprehensive patient care.
Optometric Technician
Nationwide Vision
03.2012 - 09.2014
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Board Operator
The Pulse (88.7fm)
05.2011 - 03.2012
- Co-running a classic rock radio segment
- Operating all sound boards including PSA's, commercials, and music beds
- Communicated clearly with team members during live broadcasts, facilitating smooth program execution.
- Supported on-air talent by providing timely cues, sound effects, and background music as needed.
Education
Bachelor of Science -
Arizona State University
Tempe, AZ05.2014
Associates Degree -
Mesa Community College
Mesa, AZ05.2011
Radio Certification -
East Valley Institute of Technology
Mesa, AZ05.2011
Skills
- Verbal and written communication
- Coaching and Mentoring
- Materials Preparation
- Schedule Coordination
- New hire on-boarding
- Program Management
- Human Resources
- Clear Communication
- Attention to Detail
- Data Entry
- Critical Thinking
- Clinical Support
Timeline
Training Coordinator/Program Manager
Transdev Alternative Services (via Waymo)
05.2021 - Current
Instructor
Transdev Alternative Services (via Waymo)
05.2018 - 05.2021
Early Software Tester
Transdev Alternative Services (via Waymo)
12.2017 - 05.2018
Lead Scribe
Primary Eyecare Centre
05.2016 - 12.2017
Lead Optometric Technician
Urban Optique & Eyecare
05.2014 - 04.2016
Optometric Technician
Nationwide Vision
03.2012 - 09.2014
Board Operator
The Pulse (88.7fm)
05.2011 - 03.2012
Bachelor of Science -
Arizona State University
Associates Degree -
Mesa Community College
Radio Certification -
East Valley Institute of Technology