Tiara Spencer
Dallas,TX
Summary
Proactive and caring worker with over 8 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Talented Tutor offering outstanding communication and problem-solving skills. Fosters positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students, parents and support staff.
Overview
8
8
years of professional experience
Work History
High School Tutor
Above and Beyond Learning Group
09.2023 - Current
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
Teacher
KinderCare Learning Centers
08.2022 - 09.2023
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
Corporate Agent
Harte Hanks
03.2020 - 03.2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Generated leads for sales and rental properties through cold calls and referrals.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Downtown Dallas- Call Agent
The CMI Group
05.2016 - 08.2016
- Took debit and credit card payments over the phone
- Walked the call center floor to assist new employee's that needed help
- Trained new employees on processes to promote efficiency and productivity team-wide
- Achieved or exceeded 99.8% satisfaction rating on consistent basis
- I always go over and beyond the goal's satisfaction
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
- Operated telephone switchboard of over 200 employees and routed calls to correct destination.
Education
Associate of Science in Mathematics -
Eastfield College
Mesquite, TX05.2021
High School Diploma - undefined
Skyline High School
Dallas, TX06.2015
Skills
- Over 3 years of school teaching experience
- Experience teaching a full class individually
- A positive attitude for the Workplace environment
- Math skills assessments
- Problem-solving skills
- Online tutoring
- Call center operations
- Payment processing
- Data gathering
- Communicating with clients
- Account updating
- Group tutoring
Timeline
High School Tutor
Above and Beyond Learning Group
09.2023 - Current
Teacher
KinderCare Learning Centers
08.2022 - 09.2023
Corporate Agent
Harte Hanks
03.2020 - 03.2022
Downtown Dallas- Call Agent
The CMI Group
05.2016 - 08.2016
Associate of Science in Mathematics -
Eastfield College
High School Diploma - undefined
Skyline High School
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