Summary
Overview
Work History
Education
Skills
Timeline
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Tiara Stafford

Riverdale

Summary

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I am an Healthcare professional with comprehensive experience in patient assistance and care. Proven ability to support medical staff and contribute to positive patient experience. Reliable team player with focus on adaptability and achieving optimal outcomes.

Experienced with providing compassionate patient care and support. Utilizes effective communication and problem-solving skills to enhance patient well-being. Strong understanding of healthcare protocols and collaborative teamwork.

Overview

7
7
years of professional experience

Work History

Guest Service Representative

Grady Memorial Hospital
07.2019 - 10.2022
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
  • Handled emergency situations with composure, ensuring guest safety and minimal disruption.

MRI Technician Assistant

Grady Hospital
08.2022 - 12.2024
  • Manage patient data per HIPAA regulations for scheduling, registration, and verification of insurance eligibility
  • Enter patient demographics into computer utilize EMR system
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted in patient preparation for MRI procedures, ensuring comfort and adherence to safety protocols.
  • Managed inventory of MRI supplies, ensuring availability and compliance with safety standards.
  • Trained new staff on operational procedures and patient interaction techniques, fostering a supportive team environment.
  • Monitored patient responses during scans, providing immediate support to alleviate discomfort or anxiety.
  • Supported the lead technician in the setup of coils, contrast injection devices, and other essential equipment for successful MRI examinations.
  • Maintained a clean work environment by routinely sanitizing exam rooms and equipment in accordance with established protocols.

Front Office Coordinator

Alliance Spine and Pain Center
10.2017 - 08.2019
  • Greeting and assisting visitors / patients
  • Receiving and triaging messages
  • Taking patient information and entering into system
  • Retrieving patient files
  • Assisting the office with clerical duties
  • Assisting with other projects and administrative tasks, as needed
  • Provide back-up duties for work order ticket delegation
  • Provide back-up duties as needed within the Facilities
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted surgical teams in preparing and maintaining sterile environments for procedures.
  • Monitored patient vital signs, reporting any irregularities to lead surgeon promptly.

Education

Certificate of Technical Studies - Medical

EVEREST COLLEGE
01.2021

Associate of Science - Biology

Atlanta Metropolitan State College
Atlanta, GA
05-2027

Skills

  • Technology savvy
  • Financial literacy
  • Decision-making
  • Guest relations
  • Financial transactions
  • Payment processing
  • Flexible schedule
  • Guest orientation
  • Documentation and reporting
  • Emergency response
  • Check-in coordination
  • Active listening
  • Teamwork and collaboration
  • Problem-solving
  • Organized
  • Dedicated
  • Administrative Assistance
  • Customer service
  • Attention to detail
  • Self-motivated
  • Teamwork
  • Patient positioning
  • Body positioning and placement
  • HIPAA compliance
  • Patient safety
  • Patient advocacy

Timeline

MRI Technician Assistant

Grady Hospital
08.2022 - 12.2024

Guest Service Representative

Grady Memorial Hospital
07.2019 - 10.2022

Front Office Coordinator

Alliance Spine and Pain Center
10.2017 - 08.2019

Certificate of Technical Studies - Medical

EVEREST COLLEGE

Associate of Science - Biology

Atlanta Metropolitan State College
Tiara Stafford