Tiara Still
Balch Springs,Texas
Summary
Resourceful health care professional with over 20 years of experience in customer service within major healthcare systems. Proven ability to enhance patient satisfaction and streamline operations. Seeking a full-time position to leverage extensive background and contribute significantly to organizational success.
Overview
12
12
years of professional experience
Work History
After - Hours Specialist
United Urology Group
08.2023 - Current
- Responded to incoming phone calls after-hours for all sites, ensuring high-quality service.
- Assisted CUA physicians during off-hours to enhance patient experience.
- Triaged calls by asking appropriate questions and documenting responses accurately.
- Recommended courses of action, including contacting on-call physicians or directing patients to ER.
- Utilized branching questions to uncover true needs of callers effectively.
- Documented patient requests and relevant information in EMR for effective follow-up.
- Maintained production requirements by efficiently managing assigned off-phone work.
- Executed additional office duties as assigned by manager to support team objectives.
988 Crisis Counselor
Insight Global/The Trevor Project
08.2022 - 05.2023
- Responded to calls for 988 crisis and suicidal contacts, creating a safe environment for LGBTQ youth. Supported abuse reporting processes and updated protocols to improve response accuracy. Facilitated training initiatives to elevate service expectations and staff competency. Completed various administrative duties, contributing to overall team effectiveness. Achieved key call center metrics in productivity, performance, attendance, and quality assurance.
Staffing and Patient Logistics Specialist
Texas Health Resources
03.2020 - 08.2021
- Collaborated with administrative supervisors and patient access teams to ensure optimal patient placement. Maintained expertise in Tele-Tracking for effective bed assignments and communication with units. Executed quick registration and notified physicians of critical details, including account numbers and ETAs. Engaged stakeholders professionally while adhering to transfer center protocols. Promoted departmental KPIs by facilitating increased volume and maintaining patient flow within the system.
Emergency Room Status Control/Registrar - Status Control
Texas Health Dallas
08.2018 - 03.2020
- Ensured timely arrival of all scheduled team members for shifts.
- Created group Skype channels for team collaboration with clinical staff.
- Processed new admission and bed request orders efficiently.
- Established lab accounts to facilitate patient testing.
- Printed armbands for hospital patients to ensure proper identification.
- Developed standard lunch schedules for team members and coordinated coverage.
- Gathered accurate financial and demographic data for streamlined billing processes.
- Obtained and updated verification of benefits and pre-certifications for tests and procedures.
Project Coordinator
Texas Health Organizations for Physicians
08.2016 - 05.2018
- Coordinate special projects requiring data collection from computer based software programs including EMR(EPIC/Allscripts), and cloud based databases, and process data from existing reports. Successfully negotiate EMR and database to establish trends in lack of adherence to expected service standards by partnering specialists. Having the ability to document information obtained into report to support trending status. Add new providers to Salesforce database. Assist patient navigators in searching for in network providers for patients.
Patient Navigator
Texas Health Organizations for Physicians
03.2014 - 08.2016
- Processed referrals from providers, patient care coordinators, and discharge planners efficiently. Coordinated patient education initiatives for patients and families to enhance understanding. Scheduled and rescheduled appointments while maintaining timely communication with patients and families. Managed coordination of pre-admission testing requirements with clinic personnel and patients.
Front Desk Specialist
Dallas Family Doctors (Texas Health Medsynergies)
05.2013 - 03.2014
- Executed daily check-ins for scheduled patients, confirming insurance coverage and co-pay collection. Processed patient check-outs, handling deductible collections and generating after-visit summaries. Maintained accurate daily financial records through meticulous balancing. Converted paper charts into digital format by scanning into Care Connect (EPIC) system.
Education
Basic Education - Nursing prerequisites
El Centro/Eastfield College
05.2010
Medical Assistant - undefined
PCI Health Training Center
03.2000
Basic Education - undefined
Lakeview Centennial High School
05.1999
Skills
- Medical assistant skills
- Customer service and support
- Front office operations
- Data management
- Microsoft Office proficiency
- Electronic health records expertise
- ICD-9 and CPT coding
Timeline
After - Hours Specialist
United Urology Group
08.2023 - Current
988 Crisis Counselor
Insight Global/The Trevor Project
08.2022 - 05.2023
Staffing and Patient Logistics Specialist
Texas Health Resources
03.2020 - 08.2021
Emergency Room Status Control/Registrar - Status Control
Texas Health Dallas
08.2018 - 03.2020
Project Coordinator
Texas Health Organizations for Physicians
08.2016 - 05.2018
Patient Navigator
Texas Health Organizations for Physicians
03.2014 - 08.2016
Front Desk Specialist
Dallas Family Doctors (Texas Health Medsynergies)
05.2013 - 03.2014
Basic Education - Nursing prerequisites
El Centro/Eastfield College
Medical Assistant - undefined
PCI Health Training Center
Basic Education - undefined
Lakeview Centennial High School