Tiara Tumbling
Atlanta,USA
Summary
Seeking a full time entry level position to help assist the facility with a high level of professionalism, patience, dedication, and efficiency while offering great customer service.
Overview
6
6
years of professional experience
Work History
Warehouse Receiving Clerk / Gate Checker
Coca Cola United
12.2023 - Current
- Primary role includes: Checking trucks that enter in and out the premises.
- Document Coca cola new products as well as sending and receiving emails.
- Complete dunnage entry's and fix variances for incorrect product.
- Duties include verifying and recording incoming merchandise or material and arranging for the transportation of products inbound and outbound.
- Assisted in optimizing warehouse layout for efficient space utilization, resulting in better organization and improved workflow.
Claims Management
2-10 Home Buyers Warranty
11.2022 - 12.2023
- Submit Claims on behalf of the Company by being Proficient with communication skills over the phone as well as through chat to assess claims accurately for Customers who are homeowner's or business owners with a Warranty for Appliances, Plumbing, Hvac, Water Heaters, Garage Door Openers.
- Improved efficiency in claims management processes by implementing organizational systems and leveraging technology, resulting in reduced claim resolution times for clients.
Claims Associate
Superior Insurance
05.2021 - 10.2022
- Responsible for daily office activities including answering calls on a multi-line phone system, filing, faxing, scanning, filling out quote sheets for customers.
- Manage a diverse portfolio of high-value clients, providing customized solutions for their life insurance needs.
- Improve customer's satisfaction by efficiently handling and resolving complex auto insurance claims.
Claims Specialist
State Farm
03.2019 - 05.2021
- Supporting the mission and values of the company by providing good neighborhood service throughout the claim handling process.
- Efficiently manage policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educate clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintain accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Education
Diploma -
North Clayton High School
Atlanta, GA05.2016
Skills
- Insurance and Medical Claims
- Multitasking
- Organization
- Prioritizing
- Computer Technical Skills
- Critical thinking
- Claims investigation
- Active listening
- Claims processing
- Advanced oral and written communication skills
- Shipping and receiving
- Complaint handling
- Insurance terminology
- Customer service
- Decision-making
- Policy review
- Records management
- Insurance coverage verification
- Reporting skills
- Documentation skills
- Microsoft office
- Data entry
- Insurance claim forms review
- Teamwork and collaboration
- Coverage determination
- Paperwork processing
- Information verification
- Denied claims identification
- Payment and investigation escalations
- Claims adjustment
- New policies processing
- Documentation processing
- Organizing and prioritizing work
- Problem-solving
Assessments
WPM Test Highly Proficient
Work Authorization
Authorized to work in the US for any employer.
Personal Information
- Atlanta, GA
- Riverdale, GA
Languages
English
Full Professional
Timeline
Warehouse Receiving Clerk / Gate Checker
Coca Cola United
12.2023 - Current
Claims Management
2-10 Home Buyers Warranty
11.2022 - 12.2023
Claims Associate
Superior Insurance
05.2021 - 10.2022
Claims Specialist
State Farm
03.2019 - 05.2021
Diploma -
North Clayton High School
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