Summary
Overview
Work History
Education
Skills
Timeline
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Tiara Valoaga

Puyallup,WA

Summary

Dynamic Customer Relationship Manager with a proven track record at Credit Corp Solutions Inc, enhancing customer satisfaction through effective problem resolution and CRM software proficiency. Skilled in account management and team building, I foster long-term client loyalty, driving revenue growth and delivering exceptional service in high-pressure environments.

Customer relationship professional with track record of fostering client loyalty and enhancing business relationships. Known for effectively implementing strategies to increase customer satisfaction and resolve issues promptly. Recognized for collaborative teamwork and adaptability, ensuring seamless operations and consistent results.

Experienced with managing customer relationships to drive satisfaction and loyalty. Utilizes effective communication and problem-solving techniques to address client needs. Track record of building strong customer connections and maintaining high levels of service quality.

Overview

6
6
years of professional experience

Work History

Customer Relationship Manager

Credit Corp Solutions Inc
03.2024 - Current
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
  • Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
  • Collaborated with marketing teams to create targeted campaigns aimed at increasing brand awareness among existing customers.
  • Implemented CRM systems to track customer interactions, leading to more efficient follow-ups and enhanced customer experiences.
  • Managed department call volume of 300-350 calls per day and coordinated department schedules to maximize coverage during peak hours.

Sales Representative

United States Post Office
05.2022 - 03.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Promoted customer loyalty by offering personalized assistance with their mailing needs based on individual preferences.
  • Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
  • Processed passport applications efficiently and accurately, ensuring compliance with all regulations.
  • Provided support to other postal staff when needed, fostering a collaborative team atmosphere.
  • Exceeded performance expectations regularly, leading to positive feedback from supervisors and peers.
  • Maintained a clean and organized work area, contributing to an overall positive environment for both employees and customers.
  • Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
  • Streamlined mail sorting process for faster delivery times and improved accuracy.
  • Stayed current with changes in postal regulations or procedures through ongoing training opportunities.
  • Efficiently processed bulk mailings for business clients while maintaining attention to detail and accuracy in pricing calculations.
  • Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
  • Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
  • Successfully managed large volumes of incoming packages for distribution within tight timeframes.
  • Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.

Mail Processing Clerk

United States Post Office
11.2019 - 05.2022
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
  • Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
  • Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
  • Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
  • Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
  • Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.

Education

High School Diploma -

Phineas Banning High School
Wilmington, CA

Skills

  • Customer relations
  • Research and due diligence
  • Training and mentoring
  • Inter-department collaboration
  • Account management
  • Sales proficiency
  • CRM software proficiency
  • Proficient in [software]
  • Training programs
  • Account updates
  • Schedule management
  • Team building
  • Customer relationship management
  • Customer service
  • Problem resolution

Timeline

Customer Relationship Manager

Credit Corp Solutions Inc
03.2024 - Current

Sales Representative

United States Post Office
05.2022 - 03.2024

Mail Processing Clerk

United States Post Office
11.2019 - 05.2022

High School Diploma -

Phineas Banning High School

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Tiara Valoaga