Tiara Waller
Hopewell,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative (Dual)
TDB Communications
11.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
Donor Center Technician
Grifols
07.2019 - 10.2021
- Set up, maintained and verified sterility of lab equipment and tools.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Documented and verified patient information using laboratory information system.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Operated wide range of laboratory equipment and instruments to complete analysis.
Customer Service Representative
General Dynamics Technology
06.2015 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
Hardees
Cashier Lead
02.2012 - 06.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
No Degree - Medical Assisting
Bryan & Stratton College
Richmond, VA 12.2016
High School Diploma -
Dinwiddie County High School
Dinwiddie, VA06.2014
Skills
- Call Management
- Consultative Sales
- Scheduling
- Information Security
- Data Collection
- Data Entry
- Microsoft Excel
- Research
- Quality Control
Timeline
Customer Service Representative (Dual)
TDB Communications
11.2021 - Current
Donor Center Technician
Grifols
07.2019 - 10.2021
Customer Service Representative
General Dynamics Technology
06.2015 - 02.2018
Hardees
Cashier Lead
02.2012 - 06.2015
No Degree - Medical Assisting
Bryan & Stratton College
High School Diploma -
Dinwiddie County High School
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