Tiara Ward
Jacksonville
Summary
Dedicated healthcare professional with experience in patient care and clinical support in fast-paced environments. Expertise in patient intake, vital signs, EMR documentation, and appointment scheduling. Knowledgeable in medical terminology and HIPAA compliance, with a focus on delivering efficient patient-centered care. Pursuing Medical Assistant training to enhance contributions to a growing OBGYN practice committed to high-quality women's healthcare.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant (CNA)
Healthcare & Long-Term Care Settings
05.2025 - Current
- Provided compassionate direct patient care while maintaining patient dignity, comfort, and safety.
- Assisted patients with activities of daily living including bathing, grooming, dressing, feeding, and mobility.
- Monitored vital signs and reported changes to nursing staff.
- Obtained and documented vital signs, reporting changes in patient condition to nursing staff.
- Facilitated patient intake and routine assessments to ensure comprehensive care.
- Maintained accurate patient records and communicated critical updates to healthcare team members.
- Followed HIPAA regulations, infection control guidelines, and patient safety protocols.
- Coordinated patient transportation and supported clinical operations to enhance workflow.
Medical Receptionist / Front Desk Coordinator
Healthcare Settings
Jacksonville
11.2024 - 04.2025
- Managed patient check-in and registration processes.
- Scheduled appointments and coordinated provider schedules.
- Verified insurance coverage and updated patient information.
- Maintained accurate EMR documentation and patient records.
- Answered multi-line phone systems and addressed patient inquiries professionally.
- Processed referrals, forms, and other administrative documentation.
- Provided excellent customer service while supporting a high-volume medical office.
Team Lead / Customer Service Representative
Retail & Service Industries
01.2023 - 12.2023
- Supervised daily operations, enhancing team performance and service delivery.
- Trained and mentored new employees, ensuring compliance with company procedures.
- Trained and mentored new employees on company procedures.
- Maintained organization and inventory control, streamlining workflow efficiency.
- Maintained organization, inventory control, and workflow efficiency.
Education
Medical Assistant Program -
Concorde Career Institute
Jacksonville, FL 02.2026 - 06.2026
College Coursework - Nursing
Florida A&M University
Jacksonville, FLHigh School Diploma -
Blanche Ely High School
Pompano Beach, FLSkills
- Vital signs assessment
- Patient intake
- Patient registration and check-in
- Patient preparation
- Provider assistance
- Specimen collection assistance
- Clinical documentation
- Electronic Medical Records (EMR)
- EMR management
- Medical terminology and charting
- Infection control
- Safety and quality standards
- HIPAA compliance
- Medical forms and documentation
- Patient education and communication
Certification
- Certified Nursing Assistant (CNA)
- CPR/BLS Certified
- ADD Certified
- ServSafe Certified
- Valid Driver’s License
Administrative Skills
- Patient registration and check-in
- Appointment scheduling and coordination
- Insurance verification
- EMR data entry and record maintenance
- Medical forms and documentation
- Multi-line phone systems
- Customer service and patient relations
- Office workflow support
- Data entry and record management
Core Clinical Skills
- Patient intake and medical history collection
- Vital signs and patient assessment support
- Assisting providers during examinations and procedures
- Electronic Medical Records (EMR)
- Medical terminology and charting
- Infection control and sterilization procedures
- Patient preparation and room setup
- Specimen collection assistance
- HIPAA compliance
- Patient education and communication
- Clinical documentation
- Safety and quality standards
Timeline
Medical Assistant Program -
Concorde Career Institute
02.2026 - 06.2026
Certified Nursing Assistant (CNA)
Healthcare & Long-Term Care Settings
05.2025 - Current
Medical Receptionist / Front Desk Coordinator
Healthcare Settings
11.2024 - 04.2025
Team Lead / Customer Service Representative
Retail & Service Industries
01.2023 - 12.2023
College Coursework - Nursing
Florida A&M University
High School Diploma -
Blanche Ely High School