Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiara Watts

Tacoma

Summary

Dynamic Co-Manager at Tilly's with a proven track record in staff management and customer service excellence. Enhanced store performance through effective team leadership and strategic promotional initiatives, resulting in increased foot traffic. Skilled in inventory management and fostering strong employee relationships, driving a positive work environment and improved sales outcomes.

Overview

4
4
years of professional experience

Work History

Co-Manager

Tilly's
03.2025 - Current
  • Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.

Grocery Stocker

SAS
03.2025 - Current
  • Stocked shelves efficiently, ensuring products faced correctly for optimal presentation.
  • Assisted in inventory management, tracking stock levels and replenishing items as needed.
  • Collaborated with team members to maintain cleanliness and organization of work areas.
  • Operated equipment safely, including pallet jacks and hand trucks for product movement.
  • Adapted quickly to changing priorities during peak hours, maintaining efficiency in stocking operations.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Warehouse Worker

Allegiance Staffing
10.2024 - 01.2025
  • Operated forklifts and pallet jacks to efficiently transport materials throughout warehouse.
  • Received and inspected incoming shipments for quality and accuracy before stocking inventory.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.

Co-Manager

Journeys Shoes
12.2023 - 09.2024
  • Assisted in managing daily store operations to enhance customer service and sales performance.
  • Trained and mentored new team members on product knowledge and customer engagement techniques.
  • Executed visual merchandising strategies to optimize product displays and attract customers.
  • Monitored inventory levels and coordinated replenishment efforts to maintain optimal stock availability.
  • Analyzed sales data to identify trends, contributing to more informed decision-making for promotions.
  • Developed promotional displays and events that enhanced customer shopping experience and increased foot traffic.
  • Collaborated with management on staff scheduling, improving efficiency of labor allocation during peak hours.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.

Sales Lead Keyholder

Journeys Shoes
02.2022 - 11.2023
  • Managed sales floor operations, ensuring optimal customer engagement and service delivery.
  • Trained and mentored team members on product knowledge and sales techniques.
  • Executed inventory management processes, including stock replenishment and organization.
  • Assisted in visual merchandising to enhance store presentation and attract customers.
  • Resolved customer inquiries efficiently, fostering a positive shopping experience.
  • Monitored daily sales performance, providing feedback for continuous improvement initiatives.
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Achieved sales targets consistently through product knowledge and persuasive communication skills.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Mentored new sales associates to contribute to store's positive culture.

Sales Associate

Journeys Shoes
06.2021 - 02.2022
  • Assisted customers in locating products and provided knowledgeable recommendations.
  • Processed transactions accurately at point of sale using register systems.
  • Maintained organized merchandise displays to enhance customer experience.
  • Collaborated with team members to ensure efficient stock replenishment.
  • Addressed customer inquiries and resolved issues to improve satisfaction levels.
  • Participated in training sessions to develop sales techniques and product knowledge.
  • Engaged with customers to foster relationships and encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

Lincoln High School
Tacoma, WA
06.2023

Skills

  • Staff management
  • Contract negotiation
  • Business development
  • Leasing and sales
  • Staff development
  • Marketing management
  • Team leadership
  • Customer service
  • Decision-making
  • Staff training and development
  • Task delegation
  • Time management
  • Project planning
  • Performance management
  • Schedule preparation
  • Negotiation
  • Goal setting
  • Sales techniques
  • Shift scheduling
  • Emergency response
  • Verbal and written communication
  • Relationship building
  • Employee onboarding
  • Inventory management
  • Computer skills

Timeline

Co-Manager

Tilly's
03.2025 - Current

Grocery Stocker

SAS
03.2025 - Current

Warehouse Worker

Allegiance Staffing
10.2024 - 01.2025

Co-Manager

Journeys Shoes
12.2023 - 09.2024

Sales Lead Keyholder

Journeys Shoes
02.2022 - 11.2023

Sales Associate

Journeys Shoes
06.2021 - 02.2022

High School Diploma -

Lincoln High School

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