Tiara Whitehead-Leaks
Elkridge,Maryland
Summary
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments. Delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Organized and personable with positive, upbeat attitude and strong communication skills. Possesses solid foundation in office software and administrative tasks, including scheduling and document management. Committed to enhancing office efficiency and supporting team goals.
Overview
16
16
years of professional experience
Work History
Teachers’ Secretary
Howard County Public School System
10.2024 - Current
- Monitoring front office activity including answering phones and greeting visitors
- Assigning school lockers to students and entering information on spreadsheet and synergy
- Managing lunch and after school detention and documenting on spreadsheet
- Creating Student of the Month Certificates
- Monitoring AM/PM announcements and when needed updating and printing daily
- Maintaining front office reception/conference rooms making sure they are thoroughly wiped down, organized and presentable always
- Distributing mail (Inner Office and US Mail)
- Recording Student and Faculty Parking Permits
- Supervising all Student Aides
- Back-Up for Daily Attendance, Early Dismissals and Late Arrivals
- Student Obligation letters and forms
- Ordering School supplies for Staff
- Maintaining printers around the building ordering toner and calling for repairs
- Checking phone and email messages daily
- Assisting Principals and Vice Principals with calling students down and or looking up students via Synergy for further instruction
- Managed daily correspondence and enhanced communication with timely responses.
- Assisting in preparation of reports for improved decision making.
- Drafted and edited documents to ensure clarity and professionalism.
- Supported executive staff with administrative tasks to maintain smooth operations.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entering data into system and updated customer contacts with information to keep records current.
- Maintaining electronic filing systems and categorized documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Overseeing inventory of office supplies, ensuring availability and cost-efficiency.
Executive Administrative Assistant
Volunteers of America Chesapeake & Carolinas
07.2023 - 10.2024
- Release federal residents via the R3M system and make sure all paperwork is signed, GPSs are cut off and returned with the charger and all paperwork is returned to each individual resident’s case manager after paperwork is completed
- Investigate the Security Specialist Shift log in, Secure Manage to make sure all Home Confinements, Releases, Marshall Pickups, Hospital Furloughs and Escapes are updated via the FBOP standard and time via the R3M system
- Answer emails and phone calls for the facility
- Weekly meeting with the Sr Program Director to talk about daily, weekly tasks that need to be done and overall making sure the facility is running smoothly
- Create and keep up with Meeting agendas and minutes for the meetings via the FBOP standards for the facility
- Weekly meetings via TEAMS with the managers and SR Program directors to make sure everyone is on the same page
- Create documents via the Sr Program managers request and approval
- Assist with Security shifts on the weekends if the staff is short to ensure that the floor has full coverage
- Sign residents In/Out on daily passes that are approved by case managers
- Log Residents medication in the Secure Manage system when given to them by a Security Specialist
- Log in to residents’ visitors via Secure Manage to keep a record of approved visitors coming to see the residents
- Create folders and packets for all new employees and update all employee files weekly with training, required quiz/test and any other paperwork that is requested to go into the employee files.
- Coordinated meetings and appointments to streamline office operations.
- Improved office efficiency by organizing and maintaining filing systems.
- Managed travel arrangements for executives to ensure smooth business trips.
- Prepared and edited correspondence for effective communication.
- Assisted with project coordination to ensure timely completion.
Dock Master Account Manager
Allied Universal Security
11.2019 - 03.2023
- Checked in all Visitors and Contractors coming onsite to do work
- Checked in all trucks coming to deliver on all3 docks on campus
- Created and completed a daily excel spreadsheet of all visitors and contractors who enter the dock
- Using the SAFE program to check all visitors into the system and buildings under their POC (Point of Contact)
- Responded to emails pertaining to the dock and or the areas around the dock
- Assisted with delivery trucks safely into the dock or directing the trucks to park in a designated area if the dock is full
- Payroll submission and scheduling weekly for all dock masters
- Weekly meetings with the client and other managers to ensure that we are all on the same page and receiving any updates needed for the campus and or projects even that needed the dock master’s to have extended hours for special deliveries and or projects that needed dock access
- Uniform ordering for all Dock masters making sure that we are in compliance with the uniforms that have been requested by the client for the different seasons
- Maintained strong relationships with customers through attentive service and prompt resolution of issues.
- Managed team to facilitate domestic and international shipments.
- Implemented staff training programs, leading to improved performance and increased work proficiency.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Negotiated contracts successfully with vendors, securing cost-effective supplies for daily operations.
- Managed and motivated employees to be productive and engaged in work.
- Hired and trained new personnel in safety practices, employer policies, performance requirements and job duties.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Supervisor Administration
Allied Universal Security
03.2019 - 11.2019
- Enhanced employee satisfaction levels by proactively addressing concerns and creating a positive workplace culture.
- Collaborated with senior leadership to develop strategic plans aimed at achieving organizational objectives.
- Supervised daily operations of the administration department, providing guidance and support to team members.
- Coordinated with cross-functional teams to ensure timely completion of projects and initiatives.
- Ensured compliance with industry regulations through diligent monitoring, reporting, and remediation efforts when necessary.
- Implemented comprehensive training programs for staff members, fostering professional growth and development.
- Contributed significantly to overall company growth by successfully managing all aspects of administrative functions while maintaining a strong focus on customer service excellence throughout the organization.
- Oversaw facilities management efforts, ensuring a safe and comfortable work environment for employees.
- Established effective communication channels within the organization, enhancing collaboration and teamwork.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 120 employees.
- Weekly meetings with executive team and clients
Badging Office Associate
Allied Universal Security Services
10.2018 - 03.2019
- Created, Deactivated and Modifying associate and contractor badges Via Lenel
- Took Fingerprints via a digital machine for potential Capital One contractors and associates to be submitted and confirmed by the FBI for review and approval
- Created new profiles for all associates and contractor’s badges for employment
- Created and responded to daily emails for badge activation for corporate and branch access, adding access that is required to badges for associates and contractors via The Lenel system
- Created spreadsheets via excel for badging appointments, number of badges printed per day and month, keeping track of all badges branch and corporate that are replaced and shipped out daily
- Answered phone calls and emails for clients, associates and visitors pertaining badging and access issues and promptly correcting the issues
- Streamlined badging procedures, resulting in improved efficiency and reduced wait times.
- Printed Replacement badges for all corporate and branch associates and contractors
- Managed inventory of supplies, keeping adequate stock levels to support daily operations without interruption.
- Shipped badges to all Capital One associates and contractors via FedEx for replacement ids and or damaged badges
- Reduced unauthorized access incidents by conducting regular audits of badge activity.
- Trained new Badging Officers, sharing best practices to maintain consistency across the team.
- Contributed to risk assessments by providing expert insights on potential vulnerabilities related to physical access controls.
- Conducted routine maintenance on badging equipment to prevent malfunctions and downtime during peak hours.
- Established strong relationships with local law enforcement agencies, collaborating on joint exercises focused on building security awareness among staff members and visitors alike.
- Assisted with investigations into security breaches, providing relevant badge access data as needed.
- Provided exceptional customer service, assisting individuals in completing the badging process quickly and accurately.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Conducted security audits to identify vulnerabilities.
Security Officer/Campus Supervisor
Allied Universal Security Services
12.2014 - 10.2018
- Ensure the facility is provided with high quality security services to protect people and property
- Report safety concerns, security breaches and unusual circumstances both verbally and in writing
- Build, improve and maintain effective relationships with both client employees and guests
- Monitor closed circuit television systems and alarms
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Patrol facility as instructed and serve as a general security presence and visible deterrent to crime and client rule infractions
- Created lost, damaged and or new employee badges for associates and contractors
- Added access to associates and contractors’ badges per request by manager via email
- Vehicle Patrol
- Monitored the CCTV cameras and video footage of both buildings and parking lots on campus
- Payroll for Officers on campus
- Weekly meetings with executives on campus and call center managers
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security Officer
Broadway Services
07.2009 - 08.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Bachelor of Science - Criminal Justice and Human Administration
University of Phoenix
Columbia, MD11-2025
Associate of Arts - Criminal Justice
University of Phoenix
Columbia, MD10.2021
High School Diploma -
Oakland Mills High School
Columbia, MD05.2002
Skills
- Exceptional organizational skills
- Excellent communication skills, both written and oral
- Detail-oriented, works well within a group setting and independently
- Learn new skills in a quick, timely and efficient manner
- Other skills: Good work ethic and commitment to providing a pleasant customer service experience
- Computer Skills: Advanced Knowledge of the following: Microsoft Office, MS Excel, Outlook, Power Point and Word
- Calendar scheduling
- Document management
- Email correspondence
- Meeting coordination
- Filing systems
- Data entry
- Travel arrangements
- Appointment setting
- Event planning
- Communication skills
- Time management
- Record keeping
- Telephone etiquette
- Office organization
- Client interaction
- Front desk management
- Supply inventory
- Report preparation
- Team collaboration
- Confidentiality maintenance
- Task prioritization
- Typing skills
- Spreadsheet creation
- Presentation preparation
- Customer interaction
- Mail distribution
- Client liaison
- Meeting minutes
- Deadline management
- Phone call screening
- Verbal and written communication
- Customer service
- Office maintenance
- Schedule management
- Multi-line phone systems
- Supply restocking
- Quickbooks
- Calendar management
- Document preparation
- Payroll processing
- File systems management
- Report writing
- Supply ordering
- Spreadsheet management
- Payroll administration
- HIPAA guideline compliance
Disclaimer
References can be provided upon request.
Timeline
Teachers’ Secretary
Howard County Public School System
10.2024 - Current
Executive Administrative Assistant
Volunteers of America Chesapeake & Carolinas
07.2023 - 10.2024
Dock Master Account Manager
Allied Universal Security
11.2019 - 03.2023
Supervisor Administration
Allied Universal Security
03.2019 - 11.2019
Badging Office Associate
Allied Universal Security Services
10.2018 - 03.2019
Security Officer/Campus Supervisor
Allied Universal Security Services
12.2014 - 10.2018
Security Officer
Broadway Services
07.2009 - 08.2014
Bachelor of Science - Criminal Justice and Human Administration
University of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix
High School Diploma -
Oakland Mills High School
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